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Topic:
iPronto stops responding in sleep mode
This thread has 26 replies. Displaying posts 1 through 15.
Post 1 made on Wednesday May 19, 2004 at 18:05
mazeger
Lurking Member
Joined:
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May 2004
2
Hi there,
since updating to the new software iPronto makes real trouble.
Everything seems to work fine, but when iPronto hasnt been used for a longer time (approx. 1 hour or so and over night) it wont wake up from sleep mode again when touching the screen or pressing the power button. Only thing that helps is resetting it by pressing the reset button on the back. So I have to reset it several times a day.
I also tried to re-download the software again, checked the batterie, but everything is OK.
I also noticed, that the clock on the display stops (looks like it stops when iPronto stops responding, about 1 hour after last use).
Because I own the device for just about 3 weeks I wonder, if anybody has similar problems, because Im not sure if the new software is the cause or if the iPronto ist just broken. It used to work "normal" before the update.
Any help appreciated, TIA.
And sorry for any mistakes, this message comes to you from Germany ;-)
Holger.
Post 2 made on Wednesday May 19, 2004 at 19:27
outlanderbz
Lurking Member
Joined:
Posts:
May 2004
9
i ahve the same problem. it started yesterday. I havent had a chance to look into it yet but i have switched mine to always on when plugged in for the time being but i dont want to leave it that way.
Post 3 made on Friday May 21, 2004 at 11:36
Michel Sjollema
Lurking Member
Joined:
Posts:
April 2004
7
Mazeger,

I have the same...
The remote is faster and browsing is allright now but as what u said, when it is in sleep mode for a while it wont wake up. Maybe we can ask Philips when there comes an iPronto2 to put the reset button on the front... ;)
I think there must be more people out there who has the same thing.
Hopefully there comes another upgrade soon what will fix it.

Greetz,

Michel.
Post 4 made on Sunday June 6, 2004 at 01:07
Bill Kounellas
Founding Member
Joined:
Posts:
January 2002
158
Guys,
Mine does the same thing - no response in sleep mode if left untouched overnight, no display at all on the clock and battery and does not wake up unless I replug the power back to it. This is a bummer and I hope Philips comes up with a fix.
Bill Kounellas
Post 5 made on Monday June 7, 2004 at 05:11
CarbonToe
Long Time Member
Joined:
Posts:
January 2004
88
I have the same issue.

Also sometimes websites (that I have set as my 'default' for the browser - Examples 'www.rottentomatoes.com', 'www.imdb.com', [Link: bbc.co.uk], 'www.google.co.uk') don't always load. The blue progress bar gets to about 50% then the Philips page not found error is displayed. If the Home button is pressed it seems to load correctly.
Post 6 made on Sunday June 13, 2004 at 13:34
nrmsmith
Long Time Member
Joined:
Posts:
February 2004
36
yep, this is happening to me as well, haven't had an automatic epg update overnight since the upgrade.
Post 7 made on Thursday August 19, 2004 at 18:29
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
Same problem here, but worse!!! Mine crashes if left overnight. Weird thing is, it just seems to be the actual display part of the screen that isn't waking up. Touch the screen, and the code for the button that SHOULD be on that part of the screen is actually sent, you just can't see the buttons! The REALLY annoying thing is that a reset doesn't even help. It resets (I know this because I hear the little tune) but it doesn't fix the problem. I have to take the battery out and leave it out for about 15 minutes before reinserting it. Then everything works again. Come on Philips! 15 minute wait to switch on the TV with my 1300 remote control?!? If theit tech support don't get back to me REAL SOON with an immediate fix, this heap is going right back.

Plus what's the point of 7 buttons down the side of the machine, if most of them do the same thing and you can't change it?!?

And why can't you do a jump to the EPG?

A bit more thought before releasing this at this price would have been a good idea.

Oh yes, and not everyone has a WAP. I do, luckily, but it's not overly common, is it? Ever heard of USB? I know you have, because there's a socket. Why not let people program it through that?

A great idea (I need a bigger screen that my old Pronto can manage) ruined by buggy and poorly thought out implementation.

:(

Oh yes, I forgot to say also, every time I have to do the above bettery removal, I have to spend a ludicrously long time (thanks to a clumsy interface) reprogramming the time and date in order to access the EPG, which doesn't include that "+1 hour" channels on the UK Sky network.

:(

This message was edited by Goshdarnit on 08/19/04 18:37 ET.
Post 8 made on Friday August 20, 2004 at 02:42
scottcul
Lurking Member
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Posts:
August 2004
8
On 08/19/04 22:29 ET, Goshdarnit said...
Same problem here, but worse!!! Mine crashes if
left overnight. Weird thing is, it just seems
to be the actual display part of the screen that
isn't waking up. Touch the screen, and the code
for the button that SHOULD be on that part of
the screen is actually sent, you just can't see
the buttons!

I will try that on mine tonight, but think mine actually fully crashes. Does you analogue clock freeze?

The REALLY annoying thing is that
a reset doesn't even help. It resets (I know this
because I hear the little tune) but it doesn't
fix the problem. I have to take the battery out
and leave it out for about 15 minutes before reinserting
it. Then everything works again. Come on Philips!
15 minute wait to switch on the TV with my 1300
remote control?!?

Mine resets fine with the reset button, so yours is definately worse.

If theit tech support don't
get back to me REAL SOON with an immediate fix,
this heap is going right back.

As soon as i realised the problem I reported it Philips via their website and also to the supplier so atleast they knew there is an issue if Philips take weeks to get back to me. The message send through their website came back to me "unable to delivery for the last 5 days" so I had to call them. And had no call back since! ;-(

Where are you from the UK? If so what number did you use?

As the problem was suspected to be WiFi I changed the standard PCMCIA card, for another. To my supprise it booted and worked fine, however it still crashed in sleep mode.

Regards

Scott
Post 9 made on Tuesday August 24, 2004 at 18:00
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
I used the Philips website, not a phone number. Maybe I'll get the "undeliverable" message in a week or so too! ;)

I just had a long chat today with the people at letsautomate.com, and they have been in touch with Philips. Apparently, they had a "bad batch" of network cards, so they are sending out replacement wireless network cards which should resolve this problem. Letsautomate are hoping to get a good supply so they can cover any customers with problems. I'd suggest that anyone who is suffering contacts the place they bought their iPronto from. Hopefully all retailers will be aware of this by now.
Post 10 made on Wednesday August 25, 2004 at 08:06
bassfiend
Long Time Member
Joined:
Posts:
September 2003
149
See my reply to Andrew Dades "RMA Service" thread...

...it is unlikely that many retailers know about this at the moment and the information that I have is that Philips expect that the customer will contact Philips via phone and Philips will send out network cards directly to the customer.

I'll repeat though that this hasn't been cast in stone yet - it's possible that things may change.

Phil (LetsAutomate)

This message was edited by bassfiend on 08/25/04 09:31 ET.
Post 11 made on Wednesday August 25, 2004 at 13:36
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
Hi Phil,

Sorry, didn't realise that you had made poeple aware of this issue. Sorry if my info was inaccurate, just trying to let people know there was a (hopeful) fix on the way. I hadn't realised that it was a bit (a lot?) less certain than I had put here. But thanks for the excellent help/support with the problem. I'm so glad I bought from you, rather than certain other retailers. Don't think they'd have provided quite such knowledgable support!

(Just re-read my above rant. I must have been in a mood that night! There are some bugs/shortcomings that need addressing, but if it'd stop crashing I'd LOVE it!!!!)
Post 12 made on Thursday August 26, 2004 at 05:36
bassfiend
Long Time Member
Joined:
Posts:
September 2003
149
I hadn't really made people aware of what was planned for sorting out cards as it was still very much up in the air as to how it was going to all be handled - when I was told about plans it was a case of "This is what the problem is, this is what we need to do to resolve it and we have a meeting this afternoon to get it all agreed". :-D

Thing is - I am a real fan of the iPronto, I reckon it has the groundings of a really good unit. I'm banging emails over to a couple of people that I know within Philips almost daily about the product (much to their distress I presume) and fully intend to continue doing so...

Phil
Post 13 made on Thursday August 26, 2004 at 10:11
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
I actually agree. Now I've had time to look at it more subjectively, I do love this machine. It does need a few minor issues sorting out. Hard buttons, the side buttons and jump to EPG would really cover all it's biggest shortcomings in my book, so it's hardly a major failing. To be honest, my problem is the crashing. It's funny how this problem makes all the other minor ones seem like a much bigger deal than thay are. Except the hard buttons. They are a glaring oversight! Especially since previous prontos did it better... All in all though, I haven't seen another controller anywhere near this good that anyone other than third world dictators can afford.

I do still feel that a bit longer Beta testing and development would have produced a better product for release. I do object to the modern-day approach of "release it anyway and fix it through upgrades"... Thanks Bill Gates for introducing that idea!
Post 14 made on Friday August 27, 2004 at 09:24
bassfiend
Long Time Member
Joined:
Posts:
September 2003
149
On 08/26/04 14:11 ET, Goshdarnit said...
I actually agree. Now I've had time to look at
it more subjectively, I do love this machine.
It does need a few minor issues sorting out. Hard
buttons, the side buttons and jump to EPG would
really cover all it's biggest shortcomings in
my book, so it's hardly a major failing. To be
honest, my problem is the crashing. It's funny
how this problem makes all the other minor ones
seem like a much bigger deal than thay are. Except
the hard buttons. They are a glaring oversight!
Especially since previous prontos did it better...
All in all though, I haven't seen another controller
anywhere near this good that anyone other than
third world dictators can afford.

Well I've sent you a new network card out today to your home address by Registered Post so you should have it tomorrow (Saturday) morning - hopefully that will sort the problem.

I do still feel that a bit longer Beta testing
and development would have produced a better product
for release. I do object to the modern-day approach
of "release it anyway and fix it through upgrades"...
Thanks Bill Gates for introducing that idea!

We actually did do quite a lot of Beta Testing on the last 1.6.n firmware release but unfortunately if this *IS* a duff batch of cards then that wouldn't be caught in a firmware test unless one of the testers had a bad card too...

Phil
Post 15 made on Friday August 27, 2004 at 17:26
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
Great stuff... Thanks Phil... Hopefully everything will settle down now and it'll behave itself!
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