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Topic:
Harmony 650 managed to sync only once
This thread has 2 replies. Displaying all posts.
Post 1 made on Thursday December 22, 2016 at 21:56
brusora
Junior Member
Joined:
Posts:
December 2016
1
Hello, guys.

I just bought this remote (my first universal) and it successfully sync'd only once. Now I'm stuck with a half-working setup and can't update it. I'm on Windows 10. Tried with a Windows 8.1 notebook and the old online Silverlight tool.

Tried the remote's safe mode, disabling anti-virus, Windows troubleshooting, the weird "disable help" support suggestion, moving to an USB 2.0 port, all of these together... Nothing.


I loved the IR-learning remote experience. Bought it without even knowing it could learn, but it looks like I'll have to return it. Couldn't sync it again after spending a whole day off trying to make it work.

Good thing is it's led me here and your search wizard is amazing. Next thing might be finding an affordable alternative. :)

Thanks for reading. Any help will be much appreciated.
Post 2 made on Sunday March 12, 2017 at 13:44
highfigh
Loyal Member
Joined:
Posts:
September 2004
5,858
On December 22, 2016 at 21:56, brusora said...
Hello, guys.

I just bought this remote (my first universal) and it successfully sync'd only once. Now I'm stuck with a half-working setup and can't update it.I'm on Windows 10. Tried with a Windows 8.1 notebook and the old online Silverlight tool.

Tried the remote's safe mode, disabling anti-virus, Windows troubleshooting, the weird "disable help" support suggestion, moving to an USB 2.0 port, all of these together... Nothing.


I loved the IR-learning remote experience. Bought it without even knowing it could learn, but it looks like I'll have to return it. Couldn't sync it again after spending a whole day off trying to make it work.

Good thing is it's led me here and your search wizard is amazing. Next thing might be finding an affordable alternative. :)

Thanks for reading. Any help will be much appreciated.

If you connect the micro USB cable, does your computer respond in any way? It should make a sound when it's connected or disconnected. If it doesn't, make sure the cable is fully inserted in the remote and USB port.

The version of the USB port doesn't matter- it's not sending enough info to be a problem. If you have more than one computer, load the software on another and if it already has a copy, remove it. Install the program, open it, connect the cable and open the account. If you click on the account button, it will have a way to add a remote- doing this eliminates deleting the commands you learned, although I'd like to know what you had to teach it since their database has more commands than any other. Yamaha ID 2, excluded.

Save the setup and if you can't get the remote to respond, see if you can exchange it for another. This is the best remote for the price.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 3 made on Tuesday April 25, 2017 at 21:45
Daviator
Junior Member
Joined:
Posts:
April 2017
1
I have the same problem. I exchanged the first remote and watched the second one carefully as I set it up. I noticed that after the first successful sync, the MyHarmony software downloads and installs a firmware update. This is where the syncing problems start.

I have tried both USB 3 and USB 2 ports. Windows sees that the remote is connected. Even the remote's screen shows it connected.

The mostly useless Logitech "support" claims that if the MyHarmony software manages to see the remote, starts a sync and gets to 99%, then you are good to go. This is also not true. More often than not the changes are not recorded.

I have called, emailed, posted on their Facebook page and even called and emailed their "Manager of Harmony Support" but once you prove to Logitech support that their software and/or remote is broken they run away and stop responding. You can look at reviews on Amazon.com and other sites and you'll see many users with the same problems.

After making these remotes and software for so many years you'd think Logitech would have their act together.


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