I purchased a Harmony One remote in Oct. of 2008. It work flawlessly for 3 years. I recently got a new surround sound system. While I was setting up the new system I noticed the battery would drain quickly. I popped off the battery cover to pull the battery and replace it. I couldn't get the battery out, it appeared to be swollen. I contacted support. After a couple emails and sending them photos of the battery stuck inside, Logitech sent me a free replacement. I received the replacement less than 10 days after my initial email to support. Great support for a remote 2 full years out of warranty. Thank You very much.

I agree. I think Logitech are very good in these situations.

From what I gather they have heard the complaints ad are making an attempt at improving customer relations.
I too got a brand new retail package H900 from them after telling them of my defective firmware, and sending them the specific pictures they asked for.

I would certainly feel grateful for getting that battery replaced.

But consider this.  The failure mode of that type of batteries includes explosions and fire.

That your battery failed more gracefully is good, but I would wonder how well Logitech balances safety against their need for profit.

I think the OP meant that Logitech provided a replacement H1, not just the battery.
In response to your thoughts about the company's balance of liability vs profit, I agree, but just like in the movie, A Class Action, where it was cheaper for the car manufacturer to pay for dead people than to recall the car to fix the issue, that's standard industry practice and I would find any company behaving this way to be no worse than any other.