After logging in, goes to login preferences screen then "next" displays screen that says "unable to display content" "click next to continue". Clicking "next" takes me back to login screen. And so on and so on...

Anybody know what's going on?

Thanks

Are you using the client software, or are you trying to login to the Logitech site?

Are you using the website or the local software? The website is no longer supported. You need to download the software from the logitech website. It still uses the harmony database but has it's own GUI and doesn't use the browser anymore.

What do you mean the website is no longer supported? You can still update your remote if you login at http://members.harmonyremote.com

The error you are describing is related to a problem with one of your account settings. Usually it occurs when you replace or remove a device from your account, or change some activity settings. Run the setup wizard for each device/activity to re-confirm all configuration settings, then try updating again. If the problem persists, contact Harmony support. Sometimes the problem is related to their update servers and you just have to wait.

I've tried both the local app and direct url and get the same result with either; the loop that goes from logging in (which succeeds) to the main setup page. I don't get the setup page, I get the message I mentioned, "Unable to Display Content" and "Click NEXT to continue" with a NEXT button. Clicking that button takes me back to the logon screen. When you say, "Run the setup wizard for each device/activity" do mean on the website or with setup software that came with the device on my computer? I can't run the wizard on the website (or the downloaded app) because I can't get to the main setup page.

I didn't say the website no longer worked - I said it wasn't supported. You're supposed to use the new client software. But if the website doesn't work it probably won't be fixed. There is no longer a link to the harmony website from the logitech website.

The problem you describe sounds like a firewall/router problem. There should be some FAQs on the logitech website.

Maybe, but Harmony support still uses it for troubleshooting or in the case of connectivity problems. Anything you can do in the software can be done via the website (save for a few specific things like 890 Pro multi-room setup).

Sorry, I misunderstood your problem. If you're having that problem after logging in, then it could be a connectivity issue (firewall, router, bad files in your computer's cache) or an account problem that may only be able to by resolved by Logitech. When you login to your Harmony account using the member's website, can you click "My Profile" from the top link bar?

I remember some features that were available in the client software but not the website - but I can't remember the details. Maybe activity or command re-ordering?

They don't even advertise the website anymore and there is no link to it anywhere on Logitech's website. If you didn't already know it was there you'd never find it. But as you say support still uses it and most things still work. But that could change tomorrow.

akirby, in general you're right. However I doubt the member's website will disappear anytime soon since Harmony would still need to ensure proper function for their older Zapper line of remotes, which depending on the model cannot be programmed properly via the client software.

I prefer the website to the software, there hasn't been anything I couldn't do yet except for properly setting up zones and rooms using the 890 pro. In any case, to each their own :)

I think the problem was that some of my definitions had special characters which Harmony no longer can handle. I started from scratch with a new account and now I can update OK. I haven't had occasion to update my configuration for about a year and in the meantime the Harmony site has evidently changed. For example, they used to offer a "toggle speaker" command for my Sony TV and no longer do. Too bad, it was a handy method of muting without having the mute display onscreen. On the plus side, the UI seems quite improved. Thanks for all your help.