Your Universal Remote Control Center
RemoteCentral.com
Harmony Remote Controls Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
Battery Fails To Charge On Brand New Harmony 890
This thread has 11 replies. Displaying all posts.
Post 1 made on Sunday August 17, 2008 at 06:22
cooper24000
Lurking Member
Joined:
Posts:
August 2008
3
I have a new Harmony 890. The remote w/ battery has been in the base cradle for about 19 hours, and there is absolutely no sign that it has charged at all.

The screen is black while on the cradle. If I touch the remote, the red battery icon appears briefly preceded by a message that the battery is very low and needs to be charged. The slide show begins, but turns off within a minute or so. I have never seen a green flashing battery indicator icon.

I have not even had the opportunity to use the remote yet.

Surely this is not normal? How long does it take to get an initial charge?

Any ideas?
Post 2 made on Sunday August 17, 2008 at 09:22
hhatkin
Long Time Member
Joined:
Posts:
February 2008
461
Sounds like the remote is not connecting to the base contacts.
Try cleaning them and then locating the remote precisely on the base.
OP | Post 3 made on Sunday August 17, 2008 at 11:35
cooper24000
Lurking Member
Joined:
Posts:
August 2008
3
I cleaned the base contacts with alcohol, but the remote still does not appear to be charging.

Assuming that my battery is completely dead, should the remote control flash or indicate that it is charging as it sits in the base cradle?

Any troubleshooting ideas?
Post 4 made on Sunday August 17, 2008 at 12:13
kgossen
Super Member
Joined:
Posts:
March 2008
3,026
We've had a few like that lately. DOA batteries and remotes. I'd be getting a new one.
"Quality isn't expensive, it's Priceless!"
OP | Post 5 made on Sunday August 17, 2008 at 12:32
cooper24000
Lurking Member
Joined:
Posts:
August 2008
3
A new remote or just a new a battery?
Post 6 made on Sunday August 17, 2008 at 15:21
smokinghot
Super Member
Joined:
Posts:
August 2006
3,688
I'm confused as to why you haven't returned it yet...? If it works this reliably out of the box, what can you expect a month from now.

Go to where ever you bought it from. Get customer service to plug in the new one and browse the store. Check back in 15mins, and if it holds any charge, take it home.

Done
....Light travels faster than sound. That's why some people appear bright until you hear them speak.
Post 7 made on Sunday August 17, 2008 at 18:38
hhatkin
Long Time Member
Joined:
Posts:
February 2008
461
On August 17, 2008 at 12:32, cooper24000 said...
A new remote or just a new a battery?

A replacement remote, from either from your supplier or direct from Logitech - do it now!
Post 8 made on Thursday August 28, 2008 at 13:53
nohacking
Lurking Member
Joined:
Posts:
August 2008
1
i have had the same issue with these remotes, they seem to have problems sitting in the cradle right especialy if the contacts are dented in. couple solutions, if it is still under the 1 yr warrenty the contact support they will fix you up quick, ( for some reason they sent me a brand new 1000 when all i needed was a base for my 880) second if its not under warrenty try opening the base and puting a folded peice of paper under the contacts so that it keeps them raised, if the contacts are bad wrap a very small peice of foil around the outer two really tight so it doesnt touch the others this will give the contacts a greater surface area
Post 9 made on Wednesday September 24, 2008 at 23:36
problemsolver03
Lurking Member
Joined:
Posts:
September 2008
4
The fix for this issue is simple. get a new charger and battery. you can find one on ebay if you do a search for logitech 880 battery
Post 10 made on Thursday September 25, 2008 at 12:45
rehaz1
Active Member
Joined:
Posts:
December 2005
522
On September 24, 2008 at 23:36, problemsolver03 said...
The fix for this issue is simple. get a new charger and
battery. you can find one on ebay if you do a search
for logitech 880 battery

No the easiest way is to contact Harmony Support, they have been very good replacing defective charging bases even if they are out of warranty
Post 11 made on Thursday September 25, 2008 at 15:26
remoteshoppe
Long Time Member
Joined:
Posts:
March 2005
484
return it or call Harmony support. Harmony will replace it as a warranty issue but it will take a bit of time
Post 12 made on Friday September 26, 2008 at 09:16
aphex
Lurking Member
Joined:
Posts:
September 2008
1
I know this sounds stupid but I received my 890 Remote the other day and assumed the battery was already in it (but dead) and put it in the charger. The device lit up once in the base so I assumed it was charging. The next day, it was dead. Finally realized that there was not battery in it and went and pulled it out of the packaging. Needless to say my problem was fixed.

Is it possible you simply haven't put the battery in?


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse