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Topic:
Harmony One and power command issue.
This thread has 43 replies. Displaying posts 31 through 44.
OP | Post 31 made on Tuesday March 4, 2008 at 00:26
acillatem
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Yes, it's back to not turning on the tv again..........I don't get it, and here is the weird part.......
1) It won't turn on the TV with watch TV activity(or any other that involves the TV)
2) Help doesn't fix it
3)Go to TV device, and PowerOn WON'T turn it on, but toggle will
4) THEN(which I really don't get), OFF(top left on the remote) will turn both off
WTF?????????
Post 32 made on Tuesday March 4, 2008 at 09:16
akirby
Super Member
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I think it's pretty obvious now that the discrete power commands don't work consistently and you need to use the power toggle method and if it gets out of sync use the help command to fix it. Or take it back and try a different one. Please do one or the other - retrying the discrete commands again won't work.
OP | Post 33 made on Tuesday March 4, 2008 at 10:57
acillatem
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On March 4, 2008 at 09:16, akirby said...
I think it's pretty obvious now that the discrete power
commands don't work consistently and you need to use the
power toggle method and if it gets out of sync use the
help command to fix it. Or take it back and try a different
one. Please do one or the other - retrying the discrete
commands again won't work.

I agree that it's obvious that they won't work consistently, but shouldn't they, if the TV supports it??? Seems like it should be one or the other..........works or doesn't.

Last edited by acillatem on March 4, 2008 11:42.
Post 34 made on Tuesday March 4, 2008 at 11:47
akirby
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Theoretically - yes. At this point you have 3 options:

Use the power toggle - it works fine and help will fix any out of sync condition.
delete and re-add the device, then re-download and try the buttons in device mode again
take the remote back and exchange it

There is no point in continuing to try something that you know doesn't work.
OP | Post 35 made on Tuesday March 4, 2008 at 11:57
acillatem
Long Time Member
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On March 4, 2008 at 11:47, akirby said...
Theoretically - yes. At this point you have 3 options:

Use the power toggle - it works fine and help will fix
any out of sync condition.
delete and re-add the device, then re-download and try
the buttons in device mode again
take the remote back and exchange it

There is no point in continuing to try something that
you know doesn't work.

I agree.......it's just that there is a guy that posts on the logitech forums that has the same tv and has no problem with discrete commands. I already deleted and re-added the device yesterday. The guy at logitech said he doesn't think it's the remote, I have a hard time buying that. It's a 2 hour drive to return this thing, that's why I'm trying to make sure.
Post 36 made on Tuesday March 4, 2008 at 13:13
akirby
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So just use the power toggle since it works all the time. There is no way to be sure whether the problem is the remote or the TV without swapping out one or the other.
OP | Post 37 made on Tuesday March 4, 2008 at 13:37
acillatem
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On March 4, 2008 at 13:13, akirby said...
So just use the power toggle since it works all the time.
There is no way to be sure whether the problem is the
remote or the TV without swapping out one or the other.

Yeah, I called them again, and got the second level support, and he tried doing something at his end to the command, but it didn't change anything. He said it isn't that uncommon for a discrete command to not work consistently when the original remote didn't have it. Also the fact that a guy on the Logitech forums with the same exact tv that doesn't have any problems with discrete commands, doesn't point to it being a bad remote either........some will be consistent, some won't. He said if the Harmony works with discrete commands when the original didn't, it's a bonus, but if it doesn't, it's expected. It's not the end of the world to use toggle power......I mat have been assuming it was a bigger deal than it really is. It's just easier to keep it in sync with discrete commands. He said if you don't change any inputs or do anything with the power with another remote, you won't have any problems with the toggle power.
Post 38 made on Tuesday March 4, 2008 at 15:12
hhatkin
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Your Logi guy is right about one thing, that getting discrete commands that the original remote doesn't have is a bonus, a big one in my case regarding TV inputs.
It does make sense though that your TV may not be happy with the idea, and may not respond consistently, so it looks as if fine tuning the power and delay settings on the toggle is your best answer.
OP | Post 39 made on Tuesday March 4, 2008 at 15:38
acillatem
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On March 4, 2008 at 15:12, hhatkin said...
Your Logi guy is right about one thing, that getting discrete
commands that the original remote doesn't have is a bonus,
a big one in my case regarding TV inputs.
It does make sense though that your TV may not be happy
with the idea, and may not respond consistently, so it
looks as if fine tuning the power and delay settings on
the toggle is your best answer.

Yep, I agree........and, if you think about it, it's not a really big deal to use toggle power. It works the same way, it just goes out of sync if another remote is used for a power or input command, and hopefully that will be kept to a minimum, or eliminated. If I had bought it right in town, I would have exchanged it, just to see, and then it would be no big deal if there was no change, and then I'd know for sure it wasn't the remote, but to drive 2 hours when it's pretty much unanimous that it isn't the remote just seemed ludicrous.
OP | Post 40 made on Tuesday March 4, 2008 at 17:05
acillatem
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O.k. here's another question(since this TV power command issue seems to be resolved) should my Directv DVR also be configured with toggle power commands, or am I still better off leaving it(or any other device) that will work with discrete commands alone? Seems there would be less to "fix" with the help button, when that occurs, if I'm understanding this right.

Last edited by acillatem on March 4, 2008 20:10.
Post 41 made on Tuesday March 4, 2008 at 19:06
hhatkin
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Some of my other devices have discrete commands, others have cycling and I don't think there's any chance of finding discretes for them as I did for the TV. The ones with discrete work perfectly; those with cycling are erratic - there's your answer.
OP | Post 42 made on Tuesday March 4, 2008 at 20:16
acillatem
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On March 4, 2008 at 19:06, hhatkin said...
Some of my other devices have discrete commands, others
have cycling and I don't think there's any chance of finding
discretes for them as I did for the TV. The ones with
discrete work perfectly; those with cycling are erratic
- there's your answer.

Yeah, that makes sense. As I went through my devices on the remote, a couple of mine either have nonworking discrete commands, or it's not even an option, so now I've also learned, that they can't always be discrete commands, even if you want, regardless of power command issues or not, so I told my wife, even though she likes using the oem samsung and directv remotes, to at least turn things on and off with the harmony, and it will save some headaches. In doing that she will see it is more than just a new "toy" for me, and maybe put the oem remotes in a drawer.
Post 43 made on Wednesday March 5, 2008 at 15:30
hhatkin
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If she will at least use the "off" switch that will ease the problem, and it could be a good introduction to realising just how much better it is to have one device to control everything:-)
OP | Post 44 made on Wednesday March 5, 2008 at 21:00
acillatem
Long Time Member
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On March 5, 2008 at 15:30, hhatkin said...
If she will at least use the "off" switch that will ease
the problem, and it could be a good introduction to realising
just how much better it is to have one device to control
everything:-)

Oh she'll be at least doing that haha. She doesn't care about stuff like this. She figures the remote that came with it works, so why spend money on this. She'll see.
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