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ERROR: Your network connection is not working properly.
This thread has 5 replies. Displaying all posts.
Post 1 made on Tuesday February 19, 2008 at 23:09
120inna55
Long Time Member
Joined:
Posts:
June 2005
11
I'm using v7.4.2.

I initially launched without incident. I "replaced remote" (H688 to One). All without incident. I even made multiple settings changes (connecting, trying out the remote, shutting down the software, re-connecting, tweaking, etc.) All without incident. Now, when I launch the software, I get the following message, "ERROR: Your network connection is not working properly." Then it asks if I can connect to other sites, and the answer is yes, but it still can't connect. I essentially have to exit out of it.

I can still go to http://members.harmonyremote.com and my settings are there and can be modified and the remote can be updated without incident.

Yet I still cannot use the non-web based software.

Firewall's off (even though there was no problem with the firewall being on during the initial setup and tweaking)
Cache is cleared.

Anyone know what's going on?
Post 2 made on Tuesday February 19, 2008 at 23:12
carlos31820
Long Time Member
Joined:
Posts:
January 2008
13
I'm also having problems. I think they're having problems with their servers.
Post 3 made on Tuesday February 19, 2008 at 23:13
carlos31820
Long Time Member
Joined:
Posts:
January 2008
13
Mine just says "Checking network connection (this may take a few minutes)".
Post 4 made on Wednesday February 20, 2008 at 03:30
Daniel Tonks
Wrangler of Remotes
Joined:
Posts:
October 1998
28,779
Mine's hung on the same "Checking network connection" right now as well.
Post 5 made on Wednesday February 20, 2008 at 12:16
HarmonySupport
Lurking Member
Joined:
Posts:
February 2008
2
The Harmony datacentre is currently off-line due to a networking error. We expect this issue to be resolved within the next 4 hours.

We strongly recommend that you try again later today. However, if you need to make changes now then you can use our web based version of the setup software by opening a web browser and going to http:\\members.harmonyremote.com\easyzapper

Note: When updating your remote using the web based version with Internet Explorer , the update will be stopped and a yellow banner displayed at the top of the browser window. Click on the banner and select "Download File" . A download window will be displayed. Click "Open" to continue.

I apologize for any inconvenience that this may have caused.

Peter
Logitech Harmony Support
Post 6 made on Wednesday February 20, 2008 at 14:27
zantarous
Lurking Member
Joined:
Posts:
February 2008
2
Man I wished I had checked this site earlier I have just spent three hours installing, reinstalling, checking for spyware and doing a system restore as I actually did have problems with my net connection earlier in the morning. Good to know the problem is at the other end. But the message displayed by the app could have been a little bit more helpful.


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