I've been working with the tech support folks for weeks. I have a new TV (Interestinglty but irrelevant, Citizen HD - from the same location, Mississauga, as the company (Intrigue) that invented these remotes). The TV was not in the database so we had to go through every key - some raw, some learned. I've got the delays and repeats functioning except for the input selector on the TV. It follows the pattern: bring up the input menu ("input" on TV remote), use right-left direction arrows to move between sources (they are in order in a line across the menu: HDMI, YPbPr, S-video, VGA etc), use "enter" to select correct input. This is one of the standard options in the Harmony setup when there is a problem on input selection but it doesn't work. Input from the satellite receiver is via YPbPr, DVD via HDMI. No matter what I do the remote cannot change inputs properly in response to a change in activity that needs a different source. I have only been able to get it to either have the menu appear but not move at all, or move two spaces to the right no matter what, even if there is no change on start up. The Help button can change the source sometimes but it never fixes it. This may have something to do with timings of the actual signal; but I have no access to this, right, nor would I know what to do if I did. The Harmony can learn from the original remote sometimes, but not always. I did find that the desk lamp has to be off or the Harmony can't learn at all. Any ideas?

Try the commands manually in device mode to see if they work at all. If it works manually in device mode but not in activity mode try increasing the inter-device delay. You can also try changing the repeat rate. And make sure your input configuration exactly matches the TV's input list (same number and order).

Thanks for the advice. I was actually given the direct phone number to Level 2 support but after 45 minutes on hold I gave up. So I gave it another try on my own and succeeded but not the way I thought I would. I went through the suggestions fromn Akirby but that didn't fix it. So, I went through the troubleshooting. First, I ignored any request the system made to learn from my remote, that only messes it up - instead chose "I don't have the remote but I know the command". I had invented names for commands in previous attempts (InputMenu, GoToInput, SelectInput) so I used them from the list. I found now that in selecting an activity that needed a different input, it was wrong but I could fix it with HELP, which is different than before when nothing worked. So I watched what happened and saw that it always went right to left though I had only taught it to use the right arrow, to go left to right - now what if that was backwards since the web page has a vertical list and the tv list is horizontal - what does the top of the vertical list correspond to? So I had a eureka moment - mirror image! I went to the web page where you can confirm the list of inputs and deleted all of them. Then I entered them in reverse order, top to bottom. Now the top command (on the web page) is the one on the far right on the screen menu and the bottom command (on the web page) is on the far left on the screen menu. This fixed it! Parfait! So, the system was responding better because either I got lucky guessing the keys or the techs had improved the setup. Then I realized that the menu that they currently had in the system was reversed from reality. You can now buy the Citizen LCD 37604HD and use it with the Harmony 659. FWIW the tech at Citizen told me that the HD tvs they sell are made by Toshiba - this one is very good in terms of picture (the remote is minimal) and the 37 inch LCD only cost $850 at RCSS in Toronto around Boxing Day. I asked the Harmony tech (level 2) I chatted with a few days ago and confirmed that the command set is based on Toshiba's. But the remote is not identical to any Toshiba model and the TV has fewer inputs (one each VGA SV AV YPP HDMI TV). One more thing, I never turn off my Zone Alarm firewall or Norton Antivirus when using the web site to communicate with the remote, despite what they tell you - I use IE7 and simply click on the bar to allow the file to be downloaded - always works.