Whenever I use "watch TV" activity, the Harmony 550 remote goes to the input "DVD" on my new Mitsubishi Model 46321 HD TV. When I use "watch DVD" activity, it goes to the input "HDMI2" instead of DVD. After hours on the Logitech webpage without any success in solving this, I turn to you, dear remote experts, for help !!! By the way, the activity "watch VCR" seems to work o.k., although there is a few seconds of static on the screen before the picture appears. Thanks for any help you can offer.

Make sure the number and order of the inputs on the TV match the number and order of the inputs in the remote software and that the commands used to select inputs are correct. If it's consistently wrong the same way it's probably configured wrong. If it's random, then try increasing the inter-device delay for the TV. If you're using a cycling method, see if the TV device has discrete inputs that can be used instead.

Thank you for your prompt input. I think I understand your comment "...the number and order of the inputs on the TV match the number and order of the inputs in the remote software... " because I have gone through the lists on the TV and of the Harmony webpage several times. However, I don't understand "...that the commands used to select inputs are correct." Do you mean that the software commands have to have exactly the same name and spelling as the list of inputs in the TV? Perhaps you could clarify that for me. And, sorry for my profound ignorance, but what is "...a cycling method..."?

Cycling means you scroll through a list of inputs to select one. Discrete means you send a command and it goes directly to that input. Check any command that starts with "Input" to see if they're discrete.

The commands used to select inputs are simply the commands used to scroll through the list and select the right one. The setup will ask you these questions, just make sure you answer them correctly. Try the commands in device mode to be sure they work like you think.

After many more hours on the Harmony webpage and with the Help command on the remote, I still cannot get the 550 to switch the TV input to HDMI2 for the TV activity or to DVD for the DVD activity. I have checked and double-checked the order and the names of the inputs on the TV input screen and on the listing from the Harmony webpage, but I still occasionally get this error message: "Your TV tried to set TV_input state to the value 'HDMI2,' which is not one of the values defined for that state." Well, whatever that cryptic message means, I know that HDMI2 is listed on the INPUT devices on the screen of the TV, and HDMI2 is also shown on the list of input devices downloaded for that model of TV from the Harmony webpage. Can anyone help me on this? I am close to sending the 550 back for a refund.

What happens when it fails? Does it miss it by one each time or is it not changing anything? Figure out how to manually select the inputs in Device mode, then translate that to the Adjust Input settings.

Sometimes a device will get hosed - if all else fails delete the TV device completely and then re-add it. You could also try increasing the inter-device delay for the TV.

Thanks for the additional suggestions. I will give them a try.

It misses by one each time. The TV Activity goes to DVD input on the TV, and DVD Activity goes to the HDMI2 input----always the same.

I deleted the entire TV Device and started over, and ended up with the same error message.

I haven't yet tried to manually selected inputs to the Adjust Input settings. That will have to wait a day or so.

I guess the thing that troubles me the most about the Logitech webpage and interactive software is that the terms are not defined. The webpage assumes that the user knows what all of the terms (inputs, names, devices, etc.) mean. That may be true for a lot of people, but it sure isn't for me. I don't consider myself to be an expert, but I have never had this kind of trouble with any of my entertainment components or with my computer system. I should have been suspicious when the advertisments claimed that it would do everything and that it is easy to set up ---- something that seems too good to be true, always is!

But it does work out of the box the majority of the time. Certain devices and certain setups have problems sometimes. At least it allows you to fix it, even if it can be complicated.

Have you tried using the HELP button to resync? It may just be that the remote needs to be synced up with the TV once and then it should be ok. If that fixes it until the tv is turned off and back on and then it's out of sync again, check the answer to the question about what input the TV starts on.

Which model are your using: LT-46231 or HD-46321? There is no HD-46231 model (notice the 23 reversal). In the Adjust Inputs, which of the 4 options are you using (Flip..., Go Directly..., Menu/Cycle/Select..., Menu/Direct...)? The error message implies that one or more of its input(s) is/are configured to use a non existing command.

Thanks to both of you for your suggestions. I have to leave town for a couple of days and will get back at it when I return.

After another 4 hours on the Logitech webpage, and after rearranging my system cables and renaming my inputs, I have given up trying to program the 550 to control my Mitsubishi LT-46231 television. The 550 is apparently incapable of doing the three-button sequence required to switch to the correct input devices. The Logitech webpage software doesn't even seem to have the correct names for the input buttons on the Mitsubishi remote --- it asks for "Menu" instead of the "List" button that I have to use to change inputs. I can make it work fine at the device level, but the Harmony software refuses (or is incapable) to send the signals for LIST ---> CYCLE ---> ENTER to correctly find my input names of SAT, VCR, or DVD for the TV activity or VCR activity or DVD activity. It cannot consistently find the correct input name. It will do it once in a while, then when I use a different activity, it loses its way again and I have to change inputs using the Mitsubishi remote. I have deleted the TV device and started from scratch many times. I have also used the "Troubleshooting" option on the Activity menu. The HELP button asks the appropriate questions, but cannot correct the problem. Nothing works and I am sending the confounded thing back!

I checked your Mitsubishi LT-46231 TV device and its "Adjust Input" method defaults to the direct method (I go directly to the input I want). The dataset for it has many discrete input commands. You need to try them all in device mode (on the LCD buttons), selecting each at least twice, and also note their behaviour (cycling or direct action). If most of them are discrete commands, then the default direct method is the way to go. In the device "Adjust Input", you can name the input LABELS to whatever you want. Just make sure you select the correct command(s) from the drop-down list for each of them. Note: With the direct method, the input order is not important. Then you need to make sure that in each activity, you selected the correct input LABEL name. Also don't confuse label names with command names. The device input setup is asking for both a label name and its associated command(s). The activity input setup is asking for the label name (not the command name).

I plan to follow JLET's suggestions. One trouble I foresee is that the Mitsubishi remote does not have a "Input Next" button, but the Logitech webpage software asks me to press it. When I skip that step, it asks me to press the "Select" button, but the Mitsubishi remote does not have that button either; instead, it has "Enter," which I assume is the same thing. Also, in device "Adjust Input," I don't see the heading "LABELS" anywhere; instead, I see only "Input Names," which I assume is the same thing. Finally, I have never seen a drop-down list for the correct command(s); instead, I only get one list, for "Input Names." As an aside, I believe that the Logitech webpage and software were written by people who know what they are doing, for people who know what they are doing. Obviously, I don't know what I am doing.