I have had two client in the same number of weeks who have experienced problems with the 880 not charging. Just wanted to let everyone know logitech is aware of this peoblem and by making one phone call they will send you out a new charger. 1-866-291-1505

Those clients must have got hold of an old batch. I was told that they fixed this issue a couple of months ago. Harmony had a LOT of complaints about it.

Ive got a new one and it still has to be placed properly to make it chrage. You cant just plonk it on and expect to be connected to charge.

You realy hve to look and see its charging before leaving it.

Logitech makes you work.

I received my replacement charger today, and I can now "plunk" the remote into the charger. Works great.

I simply drop mine in, it beeps and the charging slideshow starts. Doesn't matter how carelessly I put it in. I'm sure you have a new one, but are you sure it's one with the newly designed cradle?

Hi, my name is Kate and I’m with Logitech. I just wanted to provide a quick update re: Harmony.

Logitech Harmony recently made changes to our customer service policy and we wanted to make sure that you have the most up-to-date information for your readers. You may want to update your Web site to reflect these changes.

Historically we have encouraged our customers to contact us by telephone when they have questions. As more and more people choose Logitech Harmony, however, we have developed more efficient ways to support our valued customers.

Beginning December 1, new Harmony customers have free, unlimited access to phone support for the first 60 days after they’ve created an account to set up their Harmony remote. (With the purchase of each additional remote, Harmony customers will have 60 days of additional phone support from the date of purchase.)

Those who’ve had an account for their Harmony remote longer than 60 days will continue to have access to online help, the forums and responses through e-mail submission in the Harmony software, but not phone support.

To save time and provide clear answers to a whole range of questions, we’ve created an active community forum, bringing together Logitech employees and Harmony users to answer questions publicly so that everyone can benefit from the answers. The forums have already resolved hundreds of troubleshooting questions.

We’ve also continued to build our online help, with user manuals and FAQs that allow people to find the answers to their how-to questions with a quick search – without having to wait on hold. And they’re all easily accessible through Harmony software.

If you have questions about our customer service policy, join the discussion on our online community forum through your Harmony software or at [Link: logitech.com]. Or, you can also feel free to contact me.