After 9 day now without record to pvr on my harmony 525 it's about time that harmony inform custumers that there are problems regarding the(record) function.
No message on their site no email nothing.
Now even the glow sensor stopped working.

I don't know any more about your record problem, but Harmony never did anything to fix my broken DVR device in their database. It was basically "Whoops, tough luck. Hope you enjoy spending an hour re-doing everything because we don't believe in backups. Maybe we'll do it again next week.". I give them a F for support effort.

I did a little more experimenting on the clone account, and discovered that:
a) it doesn't help to delete and re-add my DVD recorder
b) it doesn't help to delete it again and add a different DVD recorder model

All activities involving the DVD recorder still disappear on download to the remote.

So it looks like your information may be right dvdevil, Harmony has managed to break their system for all DVD recorders, and hasn't managed to fix it in more than a week of trying. So why are support staff like the fellow I spoke to apparently unaware of the issue?

Mr. akirby seems to have a lot of inside knowledge - does he know anything about this?

See my post in this thread:

[Link: remotecentral.com]

I had the same problem of activities not downloading, and found a work-around using Utility activities. A pain to have to recreate everything, but at least I have my activities!

- Merle

Thanks for that pointer. Obviously this is indeed a widespread problem on Harmony's web service.

There should be a big warning posted here on the forum:

*** If you use a recording device in your activities, DO NOT UPDATE YOUR REMOTE until this problem is fixed by Harmony. If you do not have a backup download, you will lose your recorder-based activities. ***

Again I have to say:

1. It's really bad that Harmony's programming staff managed to break their service like this and haven't managed to fix it in a week! Are the management on vacation??

2. It's even worse that they aren't informing customers who call in and ask. They advised me to try updating the firmware in my remote!!

Logitech-Harmony needs to be reminded that companies who attempt to conceal problems from customers always end up paying for it and wishing they hadn't done it that way in the long run.

This problem sharply points out the fundamental drawback of depending on Harmony's web site to do all updates. This will certainly prevent me from recommending Harmony remotes to anyone until they've changed that system.