| Post 1 made on Friday July 26, 2002 at 22:08 |
Ken Founding Member |
Joined:
Posts: | July 2001
1,933 |
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This is the second time Harmony has replaced my remote under warranty. The first time was for a screen failure. This time was for a stuck "mode" button. Once again, they responded quickly and sent me a brand new remote. Excellent customer service!
Since this is the latest hardware version, I immediately noticed a higher quality finish. The stress lines and other flaws in the injection molded case are gone. The appearance is now first-rate and much improved. Also, the box included the new software CD-ROM. Keep up the good work, Harmony.
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| Post 2 made on Wednesday August 7, 2002 at 00:58 |
Scott Tongen Lurking Member |
Joined:
Posts: | August 2002
1 |
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I had a problem with my remote running down the batteries within 24 hours. After contacting customer
support they authourized a replacement which is working fine so far.
Kudos to the superb customer support.
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