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Harmony Remote Controls Forum - View Post
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The following page was printed from RemoteCentral.com:
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Harmony...Dead On Arrival
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| Topic: | Harmony...Dead On Arrival This thread has 5 replies. Displaying all posts. |
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| Post 1 made on Wednesday December 26, 2001 at 12:04 |
MW6649 Founding Member |
Joined:
Posts: | December 2001
9 |
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I've spent the past 3 hours trying to get the Harmony to read the IR codes from my TV (Toshiba 43H70) It's a no go and I've tried every trouble shooting technique I know, including replacing all batteries. So, what was supposed to be simple, isn't. The Quick Start Guide says there's a USB troubleshooting section on their web site, but I can't find it. Maybe I have a USB conflict. Not sure since the computer recognizes the Harmony connection. Looks like the award may be premature.
Marc
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| Post 2 made on Wednesday December 26, 2001 at 14:54 |
Bob Ulius Founding Member |
Joined:
Posts: | October 2001
91 |
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Hi Marc,
Can you tell me more about what exactly fails and any error messages you get? Have you installed Internet explorer 6?
I had a problem early on with a dll from IE6 that wasn't properly registered. Might possibly be your problem. Give me some details and I will see if I can help you out.
-=Bob=-
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| Post 3 made on Wednesday December 26, 2001 at 18:27 |
Eric Warnke Founding Member |
Joined:
Posts: | December 2001
45 |
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I spent 30 mintes frustrated at mine before I realized that I needed to point the old remote twards the LCD end of the harmony.
Other than that make sure you have the latest firmware before attempting to digitize codes. I have a 42h81 and have had only intermittint problem digitizing, all were resolved by resending the IR.
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| OP | Post 4 made on Wednesday December 26, 2001 at 18:46 |
MW6649 Founding Member |
Joined:
Posts: | December 2001
9 |
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Eric,
Like you, I'm used to pointing IR to IR. Thanks for clarifying. I updated firmware and now get a message that the IR codes from my Samsung VCR were read but not understood. I just can win with this device!
I'm going on 6 hours and still can't turn on my TV. Plus, I'm getting no customer support from Easy Zapper. Thanks for making your valuable tips available.
Marc Wortsman
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| Post 5 made on Thursday December 27, 2001 at 07:35 |
Eric Warnke Founding Member |
Joined:
Posts: | December 2001
45 |
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IF you are still having trouble getting through to them, call them. I have not had a service or billing issue go more than 3 hours before a response by e-mail. Mabye there is something screwy with yours?
PS: Your user ID looks like a SUNY albany ID.
Eric
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| OP | Post 6 made on Thursday December 27, 2001 at 18:36 |
MW6649 Founding Member |
Joined:
Posts: | December 2001
9 |
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RETRACTION
Harmony Customer Service didn't respond yesterday because it was a holiday in Canada (Boxing Day.) I'm embarassed that I acted so quickly to post a complaint, especially since there was a helpful message waiting for me, from them, at 9AM this a.m. I'm still working on the set-up. Nope, my user ID is not Suny Albany. Wish it were, I'd enjoy going back to college.
Thanks for the note,
Marc
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