Just received a used Harmony H688. Remote was operational until I tried to get Windows XP to recognize the device on the USB port. I pulled the batteries out and hooked up to my pc via USB and now get this error:

___________________________
System Error 1
1. Disconnect USB
2. Remove and reinsert batteries
____________________________

I have done both steps numerous times with fresh batteries, same error.

Any ideas?

Call Harmony ASAP.
Probably a bad unit.

If you end up returning it and can get a different Harmony, I would recommend the 680 over the 688. Just my preference,

I had the same problem with a H680 this week.

I'll call Harmony this week-end to know more what to do...

Did you get more information ?

Have you tried updatiing the software and/or the firmware at the Harmony site?

For what it's worth, I'm now getting this error on an older SST-659. I was trying to get Windows to recognize it as well, and followed the troubleshooting instructions that said to remove the batteries and connect via USB. Did you do that as well?

I was trying to update the firmware, but couldn't get Windows to see the USB device.

Not trying to nit pick here, just want to make sure that you aren't connecting it to the PC with the batteries out - that's what the post made it sound like. I assume you re-inserted them before connecting?

No... It's supposed to get power from the USB cable. The instructions were clear about this. And it did indeed power up without the batteries installed.

Well, I've had 4 harmony remotes now, and I've never done it this way, and never seen the problem. Doesn't mean you're wrong, but I would at least try it if I was you...

Of course I did. I can't get past the error anything I do. I would try to update the firmware to see if it clears up the problem, but Windows can't recognize the remote for some reason.

Sorry, it was just a theory...

I assume you've tried it on another PC? If it fails on another, I'd say its a dud indeed.

Thanks for the suggestion neide. I tried it on another PC, and it's still not being recognized. I think the "System Error 1" is preventing anything else from happening.

I emailed Logitech and got no response. Does anyone know if there's a phone number to call?

harmony tech support 1-866-291-1505 depending on what country you get they might be able to help. india is not that helpful but canada is. a couple things you can try is deleting the temp files on your browser, or just simply wiggling the mini usb on the remote side. had the same problem the other day and wiggling it fixed it.

Also, might try emptying your internet cache and disable any anti-virus programs and firewalls...

Hi, my name is Kate Brinks and I’m with Logitech. I just wanted to provide a quick update re: Harmony.

Logitech Harmony recently made changes to our customer service policy and we wanted to make sure that you have the most up-to-date information for your readers. You may want to update your Web site to reflect these changes.

Historically we have encouraged our customers to contact us by telephone when they have questions. As more and more people choose Logitech Harmony, however, we have developed more efficient ways to support our valued customers.

Beginning December 1, new Harmony customers have free, unlimited access to phone support for the first 60 days after they’ve created an account to set up their Harmony remote. (With the purchase of each additional remote, Harmony customers will have 60 days of additional phone support from the date of purchase.)

Those who’ve had an account for their Harmony remote longer than 60 days will continue to have access to online help, the forums and responses through e-mail submission in the Harmony software, but not phone support.

To save time and provide clear answers to a whole range of questions, we’ve created an active community forum, bringing together Logitech employees and Harmony users to answer questions publicly so that everyone can benefit from the answers. The forums have already resolved hundreds of troubleshooting questions.

We’ve also continued to build our online help, with user manuals and FAQs that allow people to find the answers to their how-to questions with a quick search – without having to wait on hold. And they’re all easily accessible through Harmony software.

If you have questions about our customer service policy, join the discussion on our online community forum through your Harmony software or at [Link: logitech.com]. Or, you can also feel free to contact me.