service call

n : a trip made by a repairman to visit the location of something in need of service

I know that its probably incorrect to quote yourself, but apparently you all read want you wanted and not what is actually typed.

Old Tom has a burr up his ass about mechanical failures. At no point in my statement did I ever claim faulty equipment. In all your years (decades) of experience did you ever learn to read. Get off your soapbox.

I know that a customer can screw anything up. The point was that customer's screw up carousel changers much more than the alternatives.


I don’t know how Tom runs his business, but I my experience warranty repairs are also billable time. Of course the monies are received from the manufacturer, not the owner. Billable time is not an excuse for an inferior system design.

When you have been here as long as Tom, and been as helpful, then maybe you can post and not be so arguementative. No where did you state that the problems were due to cust. error, you just made a blanket statement that "Any carousel changer is a service call time bomb" Tom, from his 6x as much years of expierence compaired to you, correctly stated facts about the mechanism. Take a chill pill dude.

Who is being argumentative? I did not reply to his post stating that he is ignorant. He did reply to mine stating that opinion and did not even understand the post.

Greg,
Do your lips ever get chapped from a lifetime of ass kissing? It's hard to take criticism from someone who can’t spell 5 syllable words.

With all due respect, it's hard to take critiicsm from someone that is behaving like an arrogent ass!

It would seem that your biggest problem with changers is directly related to the ignorance of your clients.

Perhaps they(the clients) should be properly educated on the operation of their equipment.

Last time I checked, thats what differentiates the C.I. from the "big box" stores!(wich I can only assume that you are employed by with your rehtoric)

I can certainly understand why you don't disclose an e-mail or location.

Given your lack of respect towards people that have been in this industry long before you were born, I wouldn't want anyone to know who I was either.

not off to good start jmj52 !

I will get splinters in my ass from sitting on the fence

1. I can see both sides
2. post 9 does not say you (jmj52)are ignorrant just states Toms opinion. He quoted a piece of your original post which can be interpreted perfectly correctly in two ways.
3.in post ten you (jmj 52) bring up the experience validation argument ,stating your experience and questioning Toms
4. In post 16 you state that Tom has a burr up some part of his anatomy.This started jmj on personal insults (not good)
5. In post jmj says whos being argumentative then states greg is an ass kisser! Sure way to start an argument .lol

To summarise i believe JMJ meant service call due to customer error but rather than saying sorry guys youve got the wrong end of the stick i meant customer error he went on the defensive...don't be too harsh guys we have all done that at some point in our lives.He who is without sin and all that.

A big man is one that can say "sorry, no hard feelings" ,now lets move on and actually discuss what are the best DVD changers with regard to build and ease of use and intergration.

love and peace Bob

OH I love RC! I can always count on complete and comprehensive answers to any inquiry I may have. I can now go back to my client, who is interested in a carousel for DVD Audio and tell him the good news. Shall I start with: consider the inconvenience of a 5-6 disk DVD player? Or, Any carousel changer is a service call time bomb? I suppose I should cut to the chase and just inform him of the likelihood of a pantie jam.
I am duly cowed by your superior product knowledge. I bow -- no, I curtsy, like a little girl -- in tribute to your Pyrrhic solution. Bravo!

I just have a lot of complaints from customers, that they can't find the movie they are looking for in changers. This applies to 5 disc and 300 disc. Conveniance and build quality, the single usually wins...

Now that I have said that I guess I need to read the whole thread and see where the bowing and scrapping is coming from.

In case anyone is interested, I've started a "Fight Club" in the basement of one of your customers' homes. First we watch the movie, then talk crap about Brad Pitt, then we throw CD Changers at each other.

Everyone is invited!!!

Tsk tsk tsk...

The first rule of Fight Club is - you do not talk about Fight Club. The second rule of Fight Club is - you DO NOT talk about Fight Club.

Tyler Durden

What out Springs! Tom might pounce on you for the phrase "build quality". After all, working at some small mom and pop repair shop for longer than I have been alive makes it his place to be the RC hall monitor.


BTW check out the website (quality)

http://www.snd-co.com/

Jeez...
Has'nt jmj52's mommy come to pick him up from daycare yet?

You know I had no intention of interjecting anything on this, until this post.

I've been on the internet long enough to know that any post can be taken several different ways. The way I have learned to handle that has been to restate what I meant and leave well enough alone. You obviously chose a different route. Fine, that's your business and your attitude.

But then you need to add this post. Now my only conclusion is that you are a complete Rich Ukraniun with an ego the size of New York and the maturity of Brittany Spears. Do us all a favor and keep your insights to yourself.

I take it back ,i was sitting on the fence .

A quote comes to mind from Shakespeare you might want to read jmj52
As you seem to be into personal insults. Taken from: As You Like It

"[Thou art] like the toad, ugly and venomous."

Since I have service department roots, a service call to me means a failure in a unit due to parts and workmanship issues.

JMJ was thinking "customer malfunctions" instead. I didn't read that into his post and I'm not sure anyone else did.

We were just looking at it from different perspectives, that's all. No problem JMJ.

Hey, glad you like my website. I'm a little guy and don't have staff on hand to do fancy stuff so I make do. Hope that gives you some insight - you don't need to try to discredit me, but I don't mind if you have to do that. Don't take my comments personally, just trying to give you info at this point.

Re: can't find movies in a changer...I guess that's always an issue - the new Integras do have a lighted drawer. It lights the tray number primarily but may be of minor use in reading a label as well.

My last DVD changer went into a space that couldn't accommodate a CD changer and a single DVD. It's perfect for that app. If there is more room I always recommend separate pieces. I like the "separation of labor" concept, plus to me, CD players handle CDs better (quicker reading, changing, etc.)

Just my two cents, your mileage may vary, my lawyer has not scanned this document for liability issues, and like ed says, hire a pro.

I call those "ESO" issues - "Equipment Superior to Operator".

I think there are times that we as CI pros tend to forget that it's our job to EDUCATE our customers on how to EFFECTIVELY use their new products. I can't name how many times I get calls from customers who say 'I had this system put in a few years ago, and I could never figure out how to work it.' I budget at least an hour into evey job specifically for 'customer education'. It's the best money my customers ever spend...

Fred