|
|
 |
|
The following page was printed from RemoteCentral.com:
| Topic: | Bull in a China Shop... This thread has 14 replies. Displaying all posts. |
|
| Post 1 made on Tuesday January 31, 2006 at 14:47 |
Mr. Stanley Elite Member |
Joined:
Posts: | January 2006
16,954 |
|
|
O.K. One of our installers was out doing a retro last week... Nice house... usual deal... first, he misjudged and cut a hole too large for a cover-plate... So we need to get it patched & painted... THEN he bumped into a piece of art-glass, it fell to the floor and busted...
The customer calls & tells me "he just shrugged his shoulders and said to send the bill to the office"...
The wall patch, I don't have issue with, we all make mistakes... The glass piece... Hmm I dunno?!?!?! Should I pay for it? It's not worth calling into the insurance adjuster for...
Any suggestions would be welcome!
|
"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
|
|
| Post 2 made on Tuesday January 31, 2006 at 14:56 |
2nd rick Super Member |
Joined:
Posts: | August 2002
4,521 |
|
|
What kind of money are we talking about here??
|
Rick Murphy
Troy, MI |
|
| OP | Post 3 made on Tuesday January 31, 2006 at 15:05 |
Mr. Stanley Elite Member |
Joined:
Posts: | January 2006
16,954 |
|
|
On January 31, 2006 at 14:56, 2nd rick said...
What kind of money are we talking about here?? Three or four hundred... Could have been much worse, I think the thing that bothers me is the installers "no big deal" attitude... and we are all really careful around this stuff...
|
"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
|
|
| Post 4 made on Tuesday January 31, 2006 at 15:06 |
Bull? Who broke that glass....? On 1138659653 (Growing Pains), Mr. Stanley said...
Man oh man.... (Not to mention
I broke a peice of Art-Glass)... : )
|
|
| Post 5 made on Tuesday January 31, 2006 at 15:27 |
Theaterworks Founding Member |
Joined:
Posts: | April 2002
1,898 |
|
|
Pay for the glass promptly, with apologies. Terminate the employee, not for breaking the glass but for the poor attitude with the customer after damaging the customer's property.
|
Carpe diem! |
|
| Post 6 made on Tuesday January 31, 2006 at 15:47 |
RC Geek Advanced Member |
Joined:
Posts: | April 2003
826 |
|
|
Hmmm - There's two sides to every story. I'd talk to the employee first. Has he been there long? Done a good job for the time he's been there? Everyone reacts differently under stress. I'd say by all means, pay for the broken glass immediately but, before firing, get more information and put it into perspective first.
|
Having once decided to achieve a certain task, achieve it at all costs of tedium and distaste. The gain in self-confidence of having accomplished a tiresome labor is immense. -----Arnold Bennett |
|
| Post 7 made on Tuesday January 31, 2006 at 15:51 |
2nd rick Super Member |
Joined:
Posts: | August 2002
4,521 |
|
|
I would have a conversation with that tech...
The "main office" isn't the Government, and the money has to come from somewhere... and since he volunteered you to pay for this accident, you should volunteer him to cover at least half of the amount as a payroll deduction from his next check...
As for insurance, replacing the piece will probably be cheaper than filing a claim and paying your deductable, plus your rates will not go up.
|
Rick Murphy
Troy, MI |
|
| Post 8 made on Tuesday January 31, 2006 at 15:59 |
RADIO RAHIM Advanced Member |
Joined:
Posts: | August 2005
799 |
|
|
I would say, judge the employee on previous work and attitude, if he has been around for a while. If the customer is a keeper definitely take care of the situation promptly.
|
|
| Post 9 made on Tuesday January 31, 2006 at 16:01 |
cma Super Member |
Joined:
Posts: | August 2003
3,044 |
|
|
On January 31, 2006 at 15:06, LouC4 said...
Bull? Who broke that glass....?
: ) Very nice catch...
|
|
| Post 10 made on Tuesday January 31, 2006 at 20:52 |
djnorm Founding Member |
Joined:
Posts: | January 2002
1,693 |
|
|
Reminds me of a past life as a Domino's Pizza manager... Driver hit a dog on a side street, and when the owner yelled at him, he yelled out the window " Call the store " and kept going... Long story short, it was thousands of dollars in vet bills, and he got a couple of tickets after the fact for leaving the scene. Talk about ugly... He actually said to the dog's owner at one point "you only have to stop if there's property damage". I was only an assistant at the time, so I didn't decide about whether or not to fire him, and they kept him on, but only because he had been around for years, and was generally a good employee.
Is this the same guy who's been messing up the service calls? If so, then I think you have your answer to your problem...
Good Luck
Norm
|
|
| Post 11 made on Tuesday January 31, 2006 at 21:02 |
QQQ Super Member |
Joined:
Posts: | January 2002
4,806 |
|
|
On January 31, 2006 at 20:52, djnorm said...
Talk about ugly...
He actually said to the dog's owner at one point
"you only have to stop if there's property damage". LOL, a regular Mr. Sensitivity.
|
|
| Post 12 made on Tuesday January 31, 2006 at 21:26 |
2nd rick Super Member |
Joined:
Posts: | August 2002
4,521 |
|
|
The real question... was the next pizza delivery after the dog incident still within 30 minutes??
|
Rick Murphy
Troy, MI |
|
| Post 13 made on Tuesday January 31, 2006 at 21:47 |
tsvisser Founding Member |
Joined:
Posts: | March 2002
1,228 |
|
|
well, if you do take the tech's side of the event... what could he really do? he couldn't fix it, and it would be unreasonable for him to shell out the bucks right there, so the only point in contention here is his attitude...
it (his attitude) may have been poor, but a client isn't likely to give a view of the story that isn't somehow negatively slanted against your company or positive towards his leverage to recoupe losses.
accidents are accidents. if he is accident prone, fire him, but this can only be proven after having a track record. doesn't take care to pay attention.
if this was an isolated event, he may be allowed a little leeway in that you hired him for his technical expertise commensurate with his pay, not necessarily as a company spokeperson, so his ability to handle a crisis may not be up to par with someone with different skills.
as for the client, you have no option but to pay. even if you could get an insurance claim processed, the good will gained from the client for taking care of it now is probably worth it versus making him wait for paperwork.
at the very minimum, the tech owes the owner an apology.
if you give performance reviews, an official entry should be made in his "record" although i know most shops are so militaristic/corporate in their setup.
|
|
|
| Post 14 made on Tuesday January 31, 2006 at 21:48 |
djnorm Founding Member |
Joined:
Posts: | January 2002
1,693 |
|
|
I'm embarrassed to say yes. (hence the leaving the scene...)
|
|
| OP | Post 15 made on Wednesday February 1, 2006 at 01:38 |
Mr. Stanley Elite Member |
Joined:
Posts: | January 2006
16,954 |
|
|
On January 31, 2006 at 21:26, 2nd rick said...
The real question... was the next pizza
delivery after the dog incident still within 30
minutes?? And were those peperoni slices or slices -o - doggie on the next pizza?
|
"If it keeps up, man will atrophy all his limbs but the push-button finger."
Frank Lloyd Wright
|
|
 |
Before you can reply to a message... |
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now. |
Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.
|
|
