Recent experience: Client moves back into house after water damage forced her out for 6 months !!??? Everything was packed up that could be and then moved back in once extensive repairs were completed.

Once the media room system was put back together, she asked that I swap out the cable box for the "latest one" - most recent X series hardware. The grandkids like the menus on the cable box at their house better. OK.

Installed the cable box, get the flasher on the box located and, work through the Comcast welcome menu using 3rd party remote ( IP based controller using a mix of IR and IP control depending on device). I am using a dedicated handheld and it works fine and offers some nice cable channel preview/favs features which client likes.... As soon as I finish "pairing" the included Comcast remote, the remote receiver on the cable box shuts off. Now, however the voice feature of the Comcast remote works.

I am relatively certain that some of the earlier boxes in this platform allowed both voice control features using the Comcast remote and IR based 3rd party controls to work.

Best of both worlds for this client would be voice nav capability for Comcast sourced content AND full feature set of custom controller including ability to control Comcast device.

Not my first time around the block.... most of my control programming experience is RTI and URC (various).
Anyone have a simple workaround? Am I missing something obvious?

Thanks

I have an Xfinity current gen DVR split to three different TVs, two use the voice remote (BT) and the third uses Savant (IR). Never had any issues

It could be brand new firmware, but I often use URC and the client keeps the “talk-to” remote close by.  Both work.

I wonder about the firmware perhaps getting upgraded. I will be going back to the client location soon and will try pairing again. Hardware looks the same. And like those who responded to my post, I have a couple of clients (Spectrum and Comcast) who use both a 3rd party controller and the Comcast remote for voice NAV. My longtime contact at the local Comcast office seemed unaware of this "issue". Perhaps I'm shooting at spooks. Will update. I wonder if once paired there is a further option on some hardware/firmware combos that can switch the operating mode of the paired remote between RF and IR?

Is that the 4k box, low profile, no display? IR window on that one is at the very bottom, 2/3 of the way towards the right. It’s tough to catch with an emitter sometimes.

I just came here for this exact issue and the issue was IR flasher placement. I just held down and kept moving the flasher and it was almost under the cable box. Rack shelf has a small lip on the front and that was blocking the IR window when I was holding the flasher out in front of the box.

Thank @tomciara for the location help.

Ask me how I know

How did you know?

I have never been able to have Xfinity work both with IR and their RF remote at the same time. If I unpair the Xfinity remote, IR works perfect. The minute I pair the Xfinity remote, IR stops working. It's been that way since they started with the voice remote.

Weird. Never once had that problem.

xfinity remotes are often all you need for systems nowadays, but when I do use the URC remote with IR, the Comcast remote usually sits right beside it, paired and ready to speak into.

Same.
Xfinity boxes here will work with RF and IR at the same time. If they ever stop doing that, then Comcast can kiss my ....

Haha

Customer: “Can you come look at my system?”

Brad: “Depends. If you have Comcast, both you and them can kiss mah grits.”

"Cable box? You don't need no stinking cable box!"

I'm back. Just to be clear, the problem is with ome of the "X" series boxes. Delivered as "self install kit" directly from Comcast hive to client. And yes... after unpairing I found the ir sensor as Tom described it

But my recent experience is that of Greg not Brad. If its an X series box and remote is paired then the IR sensor is deaf and dumb.

I checked in with URC tech support today and they confirmed my experience. Installed a Xi6 today. This is the Comcast "Roku" HD box. Meaning there is no coax connection point on it...But there is an active ethernet port. So I will be trying out ip contol with the Comcast. Two way module from URC with the TRC 1480. Perhaps that will work alongside the paired remote. I'll check back in next week.....


If the

Just following up to see if you had success?

Thank you