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Sunbrite and a wifi cable box
This thread has 12 replies. Displaying all posts.
Post 1 made on Tuesday September 14, 2021 at 14:24
tomciara
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This could apply to a Roku or anything Wi-Fi, but trying to get an Xi6 wifi box to work at close proximity to good Wi-Fi, and still it is indicating weak signal. Is that weatherproof compartment also a little bit Wi-Fi proof, in your experience?
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 2 made on Tuesday September 14, 2021 at 15:53
Audiophiliac
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I would think its a good possibility the compartment is blocking a considerable amount of the signal. Do you get better signal indication with the door open?

I recently got called on to install a customer provided outdoor TV. It was from SkyVue. It had a similar comparment, but the cover was made from ABS, not metal. They considered this a feature because of the exact reason you mention. I could not test it as the client did not yet have a wireless DTV client to put in it. But it sounded like a good idea.
"When I eat, it is the food that is scared." - Ron Swanson
OP | Post 3 made on Tuesday September 14, 2021 at 23:39
tomciara
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Tested a little further. The Comcast menus indicated Wi-Fi signal was weak getting to the unit, even though there was only one wall and about 20 feet separating it from the gateway. I moved the Wi-Fi access point around to see if I could improve the signal to it, and there was no help, even when I moved the WAP outside.

Only when I opened the plastic door and dangled the box below the TV did the signal improve. Thinking that the screen might be an obstruction to Wi-Fi, I added an access point in the room behind the TV, so Wi-Fi only had to go through the plastic flapper door. It did not show a signal improvement, and tonight the client indicates it is still acting up.

The Comcast tech had encouraged me early on to get a new box. I guess that is next.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 4 made on Wednesday September 15, 2021 at 09:12
lippavisual
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The wifi nic's in these boxes are turds. You may want to consider getting a coax out there.

I have a client that has excellent wifi throughout the property and several of these boxes. Every single one shows the weak signal indicator every now and then. These boxes are out in the open and not near anything that degrades wifi.

Good luck. I've learned to just say NO to these things.
Post 5 made on Wednesday September 15, 2021 at 09:45
ShaferCustoms
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Can you add an external WAP/bridge then wire the STB?

This is what Cincinnati Bell does here
OP | Post 6 made on Wednesday September 15, 2021 at 11:54
tomciara
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On September 15, 2021 at 09:12, lippavisual said...
The wifi nic's in these boxes are turds. You may want to consider getting a coax out there.

I have a client that has excellent wifi throughout the property and several of these boxes. Every single one shows the weak signal indicator every now and then. These boxes are out in the open and not near anything that degrades wifi.

Good luck. I've learned to just say NO to these things.

That is odd. I have a Comcast tech in my area I have worked with on a couple projects, and he is very confident with those boxes. We even had a project with hard wires to all locations, and he said he wanted to just put in the Wi-Fi units, and they just continue to work. I have used them as problem solvers on other projects, and never had issues. This is with the newest version. The Xi5 were not nearly as good.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 7 made on Thursday September 16, 2021 at 00:52
Brad Humphrey
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On September 15, 2021 at 11:54, tomciara said...
We even had a project with hard wires to all locations, and he said he wanted to just put in the Wi-Fi units, and they just continue to work.

I'm sorry but that is proof to me he's an idiot!
Why would anyone choose to to go with a wireless solution that 'could' have problems either now or in the future, over a wired solution that is readily available.
Post 8 made on Thursday September 16, 2021 at 07:27
lippavisual
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On September 16, 2021 at 00:52, Brad Humphrey said...
I'm sorry but that is proof to me he's an idiot!
Why would anyone choose to to go with a wireless solution that 'could' have problems either now or in the future, over a wired solution that is readily available.

Thanks, I didn’t want to have to point that out either!
Post 9 made on Thursday September 16, 2021 at 10:44
Audiophiliac
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Some people's kids!

We had a DirecTV installer come to a house we had WIRED specifically for DirecTV. We even dressed and labeled all the RG6 in the panel and at the locations for him when he showed up. All he had to do was terminate and activate. But he had a better idea.

The DB chucked in a Genie and 4 wireless clients instead. We had wireless signal issues right away on the 2 furthest locations. He came back a few days later and put in the wired clients. I hope they yoinked his pay for the initial installation. Lazy goonch.
"When I eat, it is the food that is scared." - Ron Swanson
OP | Post 10 made on Thursday September 16, 2021 at 10:54
tomciara
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On September 16, 2021 at 00:52, Brad Humphrey said...
I'm sorry but that is proof to me he's an idiot!
Why would anyone choose to to go with a wireless solution that 'could' have problems either now or in the future, over a wired solution that is readily available.

Haha on us.  I actually had a service call at that house the day before yesterday.  Two of the 5 TVs acting up.  The DVR TV was fine, the two WiFi boxes were working fine, but the two XiD wired clients were failing. So take that all you experts lol
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
OP | Post 11 made on Thursday September 16, 2021 at 11:24
tomciara
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Back to the original post. This Xi6, in reasonably close proximity to the gateway, was showing a weak Wi-Fi signal. I added an access point inside the house, just behind the wall the TV was mounted on outside, and still had low Wi-Fi signal. Yesterday I swapped the box at the local Comcast office, and the new box shows an excellent WiFi signal. So far, no complaints.

The Comcast tech over the phone head told me to swap out the box, since it seemed to be failing on Netflix, and perhaps not at all on live TV. And perhaps I should have taken his advice. But I thought I saw live TV pausing while I was there, that made me think it was more of a Wi-Fi signal issue. So far, it appears my guess was wrong.

in other news, the local Comcast office told me that Xi6 boxes are going to become Comcast technician only devices and won’t be stocked in the local office. And that is not helpful.

The Xi6 is preferable over the Xi5, Because it will work with any WAP. The earlier Xi5 only works with the Comcast Gateway.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 12 made on Thursday September 16, 2021 at 16:40
buzz
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On September 16, 2021 at 11:24, tomciara said...
in other news, the local Comcast office told me that Xi6 boxes are going to become Comcast technician only devices and won’t be stocked in the local office. And that is not helpful.

Great!! Last week a Comcast technician installed new cable boxes at an installation and notified my customer that the Gateway was old and replaced it with a new Gateway. Well, OK the original Gateway was a bit dated, but working fine. The tech's idea of installing a new gateway was simply disconnecting coax feed to the old gateway in the laundry room and installing his new gateway in the center of the space. [sigh] Everything is wireless now, right? He didn't think that there was any need to connect the new Gateway to the network's router (not possible at that location), stranding the wired clients and access points. Actually it would have been less work to simply put the new Gateway in Bridge mode and physically swap it with the old Gateway. And the newly installed MOCA filter would have been in a better location in the laundry room.

The Comcast technician's idea of testing the network consisted of asking the customer to view a web page on his phone. Had he attempted to use the wired Sonos system or the phone in a more distant location, there would have been a fail.
Post 13 made on Thursday September 16, 2021 at 17:33
Ernie Gilman
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On September 16, 2021 at 11:24, tomciara said...
There is no truth any more. Only assertions. The internet world has no interest in truth, only vindication of preconceived assumptions.

Yeah. That's what I was thinking. Of course, I was right. I'm glad to see I was right.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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