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Topic:
Sonos ARC and Sony TV volume control issue.
This thread has 19 replies. Displaying posts 1 through 15.
Post 1 made on Sunday August 8, 2021 at 16:48
Craig Aguiar-Winter
Senior Member
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September 2002
1,489
Hey all.

I did an install a couple of weeks ago. A Sony 77a80j and Sonos ARC and Sub.
Everything was working fine. The only source he’s using right now are streaming apps from the TV. Edit: there are also an Android box and a security camera DVR connected to the TV but he hasn’t used them yet. The issues below have as of now only been experienced with the TV apps.

I went back last week to do more work, which included adding an Amp for two rear speakers.

Costumer calls me the next day, he’s trying to watch a TV show on Disney+ and has no audio. So I face time him and we play with some settings. Unplug it and plug it back in (which did not work). What fixed it was setting eARC from Off to Auto (which is the opposite of some reading I did that led me to check it). This is a setting that neither of us has ever touched before so I’m not sure how changing solved the issue.

Today he calls me and the TV remote no longer controls the volume. Again we go through some settings and confirm the remote is working. I take him through the process of re-pairing the Sony remote with the ARC. It doesn’t fix it. So I have him unplug everything and plug it back in. This seems to have solved the problem.

So after all of this my question to the group is….

Is anyone else having ARC/Sony issues. Neither of these was inexpensive. Am I to understand he’ll be potentially having to deal with this sort of thing sort of regularly?

Thanks for the insight.

Craig.

Last edited by Craig Aguiar-Winter on August 8, 2021 18:42.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 2 made on Sunday August 8, 2021 at 17:37
buzz
Super Member
Joined:
Posts:
May 2003
4,366
No one seems to want to own this at the moment. If there are no surrounds, I suggest that you use the TOSLINK audio connection. This is not quite as convenient with respect to ON/OFF for the TV, but audio is reliable. You'll need to train the remotes and ARC for IR Volume control.

Is there a cable box in the system?

There are CEC blocking dongles. I have not tried any. In a system with multiple inputs (cable, Blu-ray, etc.) that one box is mucking up the CEC. Inserting a CEC blocker in that path may help. Again, I have not tried this.

It's possible that you could set the SONY eARC OFF and use IR Volume control, but I have not tried this.

I'm considering developing a 3rd party CEC controller based on Raspberry Pi that will listen to CEC commands and issue correcting commands as needed. I don't know if this would be possible. It would be very boring if this solution was unique to each system or had to be updated after every end unit firmware update.
OP | Post 3 made on Sunday August 8, 2021 at 18:41
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
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1,489
On August 8, 2021 at 17:37, buzz said...
No one seems to want to own this at the moment. If there are no surrounds, I suggest that you use the TOSLINK audio connection. This is not quite as convenient with respect to ON/OFF for the TV, but audio is reliable. You'll need to train the remotes and ARC for IR Volume control.

Is there a cable box in the system?

There are CEC blocking dongles. I have not tried any. In a system with multiple inputs (cable, Blu-ray, etc.) that one box is mucking up the CEC. Inserting a CEC blocker in that path may help. Again, I have not tried this.

It's possible that you could set the SONY eARC OFF and use IR Volume control, but I have not tried this.

I'm considering developing a 3rd party CEC controller based on Raspberry Pi that will listen to CEC commands and issue correcting commands as needed. I don't know if this would be possible. It would be very boring if this solution was unique to each system or had to be updated after every end unit firmware update.

There is no cable box in the system.

I guess I lied when I said streaming was the only source. Connected to the TV he also has an Android box and a security camera DVR, but he hasn’t used either of those devices yet. So I should rephrase my statement to say that the only source those two issues have been experienced is when using the apps in the TV.

Last edited by Craig Aguiar-Winter on August 8, 2021 19:00.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 4 made on Sunday August 8, 2021 at 19:54
buzz
Super Member
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Posts:
May 2003
4,366
As a test you could unplug the unused boxes.
Post 5 made on Sunday August 8, 2021 at 22:59
Glackowitz
RC Moderator
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May 2002
3,792
We had same issue, audio would drop with arc, reset system power and good for a couple weeks, then one day just wouldn’t work again. Then used the optical to hdmi adaptor worked great for 2 weeks then again nothing. We ended up with analog out of tv to amp and all working now.
There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.
OP | Post 6 made on Monday August 9, 2021 at 09:09
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On August 8, 2021 at 17:37, buzz said...
No one seems to want to own this at the moment. If there are no surrounds, I suggest that you use the TOSLINK audio connection. This is not quite as convenient with respect to ON/OFF for the TV, but audio is reliable. You'll need to train the remotes and ARC for IR Volume control.

Is there a cable box in the system?

There are CEC blocking dongles. I have not tried any. In a system with multiple inputs (cable, Blu-ray, etc.) that one box is mucking up the CEC. Inserting a CEC blocker in that path may help. Again, I have not tried this.

It's possible that you could set the SONY eARC OFF and use IR Volume control, but I have not tried this.

I'm considering developing a 3rd party CEC controller based on Raspberry Pi that will listen to CEC commands and issue correcting commands as needed. I don't know if this would be possible. It would be very boring if this solution was unique to each system or had to be updated after every end unit firmware update.

Also, you can’t add the Amp for surrounds when using the optical connection?

Craig
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 7 made on Monday August 9, 2021 at 09:27
Rob Grabon
Founding Member
Joined:
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November 2001
1,392
Check that the HDMI inputs are set to Enhanced.
Particularly the one for the ARC.
Technology is cheap, Time is expensive.
Post 8 made on Monday August 9, 2021 at 10:04
buzz
Super Member
Joined:
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May 2003
4,366
On August 9, 2021 at 09:09, Craig Aguiar-Winter said...
Also, you can’t add the Amp for surrounds when using the optical connection?

Surrounds are welcome (using any means of connection), but advanced audio is not available through TOSLINK.
OP | Post 9 made on Monday August 9, 2021 at 15:11
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On August 8, 2021 at 19:54, buzz said...
As a test you could unplug the unused boxes.

I plan to. Thank you.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
OP | Post 10 made on Monday August 9, 2021 at 15:12
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On August 8, 2021 at 22:59, Glackowitz said...
We had same issue, audio would drop with arc, reset system power and good for a couple weeks, then one day just wouldn’t work again. Then used the optical to hdmi adaptor worked great for 2 weeks then again nothing. We ended up with analog out of tv to amp and all working now.

That is not what I wanted to hear, haha.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
OP | Post 11 made on Monday August 9, 2021 at 15:12
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On August 9, 2021 at 10:04, buzz said...
Surrounds are welcome (using any means of connection), but advanced audio is not available through TOSLINK.

Ah, got it. Thanks.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
OP | Post 12 made on Monday August 9, 2021 at 15:15
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On August 9, 2021 at 09:27, Rob Grabon said...
Check that the HDMI inputs are set to Enhanced.
Particularly the one for the ARC.

The Sony TV is set to eARC Auto (vs Off).

You say inputs. Is there a setting for the Sonos input that I need to adjust? I didn’t see anything to do with eARC for the TV inputs. Just in the Sound Settings menu.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 13 made on Monday August 9, 2021 at 17:16
Daniel Tonks
Wrangler of Remotes
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October 1998
28,779
He’s referring to the inputs on the Sony (which is an output in eARC mode). Sony’s broken up manuals seem to make this difficult to reference, but I did find:

Set HDMI signal format to Enhanced format.
  1. On the supplied remote, press the HOME button.
  2. Select Settings or the Gear icon icon.
  3. Select External inputs in the TV category.
  4. Select HDMI signal format and set to Enhanced format.
OP | Post 14 made on Monday August 9, 2021 at 20:40
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On August 9, 2021 at 17:16, Daniel Tonks said...
He’s referring to the inputs on the Sony (which is an output in eARC mode). Sony’s broken up manuals seem to make this difficult to reference, but I did find:

Set HDMI signal format to Enhanced format.
  1. On the supplied remote, press the HOME button.
  2. Select Settings or the Gear icon icon.
  3. Select External inputs in the TV category.
  4. Select HDMI signal format and set to Enhanced format.

Ah yes of course. Thank you. I’ll double check that as well. I wasn’t thinking of input 3 also being an output.

Craig.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 15 made on Tuesday August 10, 2021 at 09:46
Rob Grabon
Founding Member
Joined:
Posts:
November 2001
1,392
On August 9, 2021 at 15:15, Craig Aguiar-Winter said...
The Sony TV is set to eARC Auto (vs Off).

You say inputs. Is there a setting for the Sonos input that I need to adjust? I didn’t see anything to do with eARC for the TV inputs. Just in the Sound Settings menu.

Daniel is correct.
We had this on a OLED of theirs, once set to enhanced input for the ARCs HDMI jack on the TV, all was well.

Seems some sets come set to enhanced, others don't, even though all are 2021 models.
Technology is cheap, Time is expensive.
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