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SPYCLOPS TECH BULLETIN (Video Surveillance Systems)
This thread has 5 replies. Displaying all posts.
Post 1 made on Friday December 11, 2020 at 13:50
Brentm
Ethereal Home Theater
Joined:
Posts:
July 2003
2,688
SPYCLOPS TECH BULLETIN

December 10th, 2020

Starting the afternoon of December 9th we have noticed an increase in calls from customers with DVR’s & NVR’s that are now displaying offline for remote access but are correctly connected to the network.
These DVR’s & NVR’s have not had the last firmware update released last year completed yet and once the updates are applied, the issue is resolved.
The latest firmware updates that solved the issue when stuck at splash screen were related to a change in networking from ISP’s and it appears this is the same issue but now being rolled out in additional markets that were not previously affected.
Not all models in all markets are showing offline at this time but it is a good practice to proactively update the firmware to the latest available. Links to download the Firmware for models potentially affected can be found below. Installers that need to service multiple models can place all of the firmware rom files on the root of a single USB flash drive and can follow the instructions included with the downloads from there.
Please note that equipment already updated with firmware updates in 2019 will not need to be updated again.
Please contact Spyclops technical support with any additional questions @ 386-492-8584 or [email protected]



SPY-DVR4HYB2 [Link: metrahometheater.com]

SPY-DVR8HYB2 [Link: metrahometheater.com]

SPY-DVR16HYB2 [Link: metrahometheater.com]

SPY-NVR4POE & SPY-NVR4POEKIT1 [Link: metrahometheater.com]

SPY-NVR8POE & SPY-NVR8POEKIT1 [Link: metrahometheater.com]

SPY-NVRPOE8KIT1 (Listed as D8208 in system admin page) [Link: metrahometheater.s3.amazonaws.com]

SPY-NVR8POE4K [Link: metrahometheater.com]

SPY-NVR45MP1 [Link: metrahometheater.com]

SPY-NVR85MP1 [Link: metrahometheater.com]

SPY-NVR165MP1 [Link: metrahometheater.com]

SPY-NVR4720W [Link: metrahometheater.com]

SPY-NVR4720WB [Link: metrahometheater.s3.amazonaws.com]

SPY-NVR8720W [Link: metrahometheater.com]
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
OP | Post 2 made on Friday December 18, 2020 at 13:01
Brentm
Ethereal Home Theater
Joined:
Posts:
July 2003
2,688
Bump: This is important info.
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
Post 3 made on Saturday December 19, 2020 at 10:19
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,311
Could this be related to the Google problems and using their address for DNS?
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 4 made on Saturday December 19, 2020 at 10:26
Brentm
Ethereal Home Theater
Joined:
Posts:
July 2003
2,688
On December 19, 2020 at 10:19, highfigh said...
Could this be related to the Google problems and using their address for DNS?

I do not know. Stewart and Adam might.
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
OP | Post 5 made on Monday December 21, 2020 at 10:10
Brentm
Ethereal Home Theater
Joined:
Posts:
July 2003
2,688
Discussed this with the Spyclops crew this AM. They also do not know, it appears to be an ISP Firmware issue. In some cases it seems that the ISP rolled back the firmware and the units once again connected (without an update to the NVR/DVR).
Still, do not take chances Update your unit (I would assume that other brands have also been affected by this).
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
Post 6 made on Monday December 21, 2020 at 12:09
GotGame
Super Member
Joined:
Posts:
February 2002
4,022
Try different DNS server and report back.
Try these
45.90.28.126
45.90.30.126
I may be schizophrenic, but at least I have each other.


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