Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
Ubiquiti quirk
This thread has 7 replies. Displaying all posts.
Post 1 made on Friday September 11, 2020 at 11:40
IRkiller
Advanced Member
Joined:
Posts:
May 2012
891
We are having a problem with devices connecting to Ubiquiti AP's. The problem seems to center around Apple devices connecting, re-connecting, and staying connected. Example of one of the quirks: Existing iphone that has been on (knows) the network will still ask for the password and then reject it. And maybe after rebooting the iphone/ipad, it'll catch and connect after 10-20 mins. PC's, android devices, etc connect and stay connected just fine. We are having this on several recent projects so we believe it's something we're doing/not doing.

We install a cloudkey on every project so it may be possible for us to adjust remotely.
how in the hell does ernie make money?
Post 2 made on Friday September 11, 2020 at 12:35
lippavisual
Senior Member
Joined:
Posts:
December 2007
1,316
Unfortunately, that's just Apple products in general. Make sure fast roaming is off.
Also, another thing you can try is to change the DTIM mode under the wireless network to either 2 or 3.
Post 3 made on Saturday September 12, 2020 at 09:31
highfigh
Loyal Member
Joined:
Posts:
September 2004
7,808
Turn of WiFi on the iPhone, then turn it on again. It's a PITA, but it helps. If you need WiFi to make calls, that sucks.

Apple devices hang on for dear life, almost like a baby's separation anxiety when mom tries to hand it off to someone else.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 4 made on Saturday September 12, 2020 at 09:52
buzz
Super Member
Joined:
Posts:
May 2003
3,673
I have a bunch of Ubiquiti/Apple customers and I'm not receiving complaints. On set-up I explain the roaming issue (several times) and how to work around it.
Post 5 made on Saturday September 12, 2020 at 16:06
SammPX
Long Time Member
Joined:
Posts:
May 2005
444
I too have many sites with multiple APs and all of them have Apple phones, tablets and MacBooks and have zero issues.

Which APs are you using? I have not had good luck with LRs; mostly stick to AC Pro, AC M, Nanp HD and the newer FlexHD

Tuning wifi channels/power settings with an analyzer? Fast roaming should be off by default and channel spacing set to HT20 for 2.4 and VHT40 for 5 (also defaults)
Post 6 made on Sunday September 13, 2020 at 08:06
goldenzrule
Loyal Member
Joined:
Posts:
July 2007
8,252
On September 11, 2020 at 11:40, IRkiller said...
We are having a problem with devices connecting to Ubiquiti AP's. The problem seems to center around Apple devices connecting, re-connecting, and staying connected. Example of one of the quirks: Existing iphone that has been on (knows) the network will still ask for the password and then reject it. And maybe after rebooting the iphone/ipad, it'll catch and connect after 10-20 mins. PC's, android devices, etc connect and stay connected just fine. We are having this on several recent projects so we believe it's something we're doing/not doing.

We install a cloudkey on every project so it may be possible for us to adjust remotely.

I have one client that has been a total PITA, in part because he doesn't know what he is talking about but was making demands (such as demanding 5GHz speeds everywhere and wanted us to shut off 2.4GHz.  That created a host of issues.  He is all Apple and experiencing poor roaming.  We tried all the suggestions here, but his issues continue.  I have an Android and can walk around his house and outside and the phone jumps fine.  I instructed him before we every installed the network that he will likely have to turn wifi off and back on to roam, as Apple latches on.  He would not listen to reason and I was ready to swap the entire thing out for Eero when he talked to his IT guy at work, who I happen to know.  The IT guy basically confirmed everything I was telling him, which eased him, until several weeks ago, when he asked me for his cloud key login.
OP | Post 7 made on Sunday September 13, 2020 at 11:14
IRkiller
Advanced Member
Joined:
Posts:
May 2012
891

Which APs are you using? I have not had good luck with LRs; mostly stick to AC Pro, AC M, Nanp HD and the newer FlexHD

Tuning wifi channels/power settings with an analyzer? Fast roaming should be off by default and channel spacing set to HT20 for 2.4 and VHT40 for 5 (also defaults)

We exclusively use the AC Pro's. On friday, our distributor gave us a number of a dealer in another city that uses tons of Ubiquiti. I called him and he had plenty to say about our situation and described the problem with Ubi + Apple. He told us a solution and we were able to implement it remotely. He suggested we separate the 2.4 and the 5 bands. For testing we named the 5g "apple network" and the 2.4 "aux network" (we'll come up with a better naming scheme later). Sure enough this solved the problem at a site where idevices were letting go, not connecting, etc. He also stated this is an issue with newer apple devices which does seem to be the case here.

This is completely counter to our SoP concerning wifi setups. As old engenius dealers, we were taught to 1) combine the names. 2) knock 2.4 to 20hz only + 5 to 40hz only. 3) use aes encryption. We have ~300 of those AP's in the air over the last 6 years with zero issues.
how in the hell does ernie make money?
Post 8 made on Sunday September 13, 2020 at 13:49
SammPX
Long Time Member
Joined:
Posts:
May 2005
444
On September 13, 2020 at 11:14, IRkiller said...


We exclusively use the AC Pro's. On friday, our distributor gave us a number of a dealer in another city that uses tons of Ubiquiti. I called him and he had plenty to say about our situation and described the problem with Ubi + Apple. He told us a solution and we were able to implement it remotely. He suggested we separate the 2.4 and the 5 bands. For testing we named the 5g "apple network" and the 2.4 "aux network" (we'll come up with a better naming scheme later). Sure enough this solved the problem at a site where idevices were letting go, not connecting, etc. He also stated this is an issue with newer apple devices which does seem to be the case here.

This is completely counter to our SoP concerning wifi setups. As old engenius dealers, we were taught to 1) combine the names. 2) knock 2.4 to 20hz only + 5 to 40hz only. 3) use aes encryption. We have ~300 of those AP's in the air over the last 6 years with zero issues.

Good stuff, I will keep an eye out for this behavior in the field. I'm sure my clients all have the latest of Apple anything.


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse