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Topic:
DirecTv Genie 2 Server - Disable Wifi?
This thread has 1 response. Displaying all posts.
Post 1 made on Friday May 29, 2020 at 13:31
MediaImageAV
Long Time Member
Joined:
Posts:
June 2012
366
I'm in the middle of a job where a Genie 2 server was placed in a rack close to an Eero AP and a few Sonos connect amps. The following occurred twice in less than a week:
Several DTV receivers will display "can not connect to server". At the same time, tablets and laptops can be connected to Eero SSID but there is no network/internet broadcast. I was able to see remotely that the eeros were connected and the internet connection was good. Customer pulled the plug on the rack and wifi and DTV were restored after reboot.

When I return I will move Eero from rack, disable wifi on Sonos(all hard wired) and also try to relocate Genie server. No DTV boxes are wireless, all coax connected. Is there a way to disable wifi on the Genie server? Any other ideas?
Post 2 made on Friday May 29, 2020 at 21:50
Brad Humphrey
Super Member
Joined:
Posts:
February 2004
2,594
The Genie 2 does has a wireless video bridge built into it. There is no way to control that feature in the DTV menus. But it operates on the 5GHz band only.

No idea if this could be an issue for nearby WiFi (I actively try to get people off of DirecTV these days; so I don't deal much with their BS anymore). But since it doesn't broadcast an SSID, you will need a scanner like Metageek to view any interference in the spectrum.

To the point of your problem: It does NOT sound like a WiFi issue. The DTV clients (which are not wireless) losing connection, could be the result of IP conflicts. Which would explain all your symptoms.
Again DTV have become some unruly devices and absolutely hate dealing with them on a network. Is the Eero performing the DHCP server in this setup? Any other devices that could act as a router/DHCP server in the system? Do you have a DHCP range set? What does an IP scan of the network show?

Lastly, does Eero allow you to do subnets? If you are not controlling the DirecTV system thru IP, I would isolate it in its own subnet.

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