Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
Fios ONE audio delay - Fix
This thread has 5 replies. Displaying all posts.
Post 1 made on Thursday February 6, 2020 at 15:00
3PedalMINI
Loyal Member
Joined:
Posts:
July 2009
7,722
Just a heads up as these boxes are becoming standard. I have quite a few clients that either had a forced upgrade or new install and most of them had a significant audio delay on Fios, be it Sonos, soundbar or AVR. After spending hours between jobs pulling my hair out I finally figured out the fix. This is a known issue with these boxes, yet Verizon refuses to fix them. Out of desperation I dug into the secret menu of them and found the fix!

Press the power button on the remote once and the ok button twice in (rapid succession) -This will bring up the menu (white and generic)

press the LEFT button on the arrow pad.

This brings up selection of 4 options

Select USER settings

Select HDMI Settings

Select HDMI Audio

Use the keypad and select L-PCM, press OK then back out, this fixes the delay!

It cannot be set to auto. Don't bother adjusting the delays in your receivers or TV's because the delay will follow the other devices (game consoles, streaming devices, etc)
The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin
Post 2 made on Thursday February 6, 2020 at 15:18
punter16
Long Time Member
Joined:
Posts:
May 2011
395
Just did that on 2 X Cox boxes yesterday. This client only had a delay on one channel but the old PCM trick saved the day!
Post 3 made on Thursday February 6, 2020 at 18:47
Brad Humphrey
Select Member
Joined:
Posts:
February 2004
1,875
On February 6, 2020 at 15:00, 3PedalMINI said...
Use the keypad and select L-PCM, press OK then back out, this fixes the delay!

But do you still get multi-channel audio?

A lot of cable boxes (and other devices) will only give you 2.0 if you select LPCM. In order to get multi-channel audio thru LPCM connection, the source unit has to have decoders. Which adds to the cost of the unit. That's a big reason why you only get 2.0 from most cable boxes and other cheap boxes, using LPCM.

If your customer has a surround sound system and you are only getting 2.0 now from the cable box - that is NOT a fix. It is just swapping one problem for another.
Post 4 made on Friday February 7, 2020 at 08:18
osiris
Long Time Member
Joined:
Posts:
November 2004
300
In before “I put my surround systems in all channel stereo anyway”.
Post 5 made on Friday February 7, 2020 at 08:33
Duct Tape
Loyal Member
Joined:
Posts:
November 2008
5,010
On February 7, 2020 at 08:18, osiris said...
In before “I put my surround systems in all channel stereo anyway”.

no amount of education can make some customers understand that surround sound doesn't mean all the shit comes out of all the speakers.

I've given up on life and don't even bother arguing when they want the system set up this way.
[Link: facebook.com]
Post 6 made on Friday February 7, 2020 at 08:46
buzz
Super Member
Joined:
Posts:
May 2003
3,293
I'm likely to go the four channel stereo route later today for a customer who has been constantly complaining about "poor surround".


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse