I have a client with a theater we installed several months ago. It consists of a Epson 6050, Yamaha Pre/Pro, with a Binary HDBaseT with in-wall mounted receiver in the ceiling over the projector. The only source is Roku. All of the streaming channels work fine except Netflix. When he selects Netflix, he gets no picture and an HDMI - No Signal message. I have not been back on site to troubleshoot, so haven't done much testing. I can try bypassing the Pro/Pro or grabbing the Roku and installing at the projector to test when I go back. Wondering though if anyone has seen anything like this where just one streaming source does not work. I believe the sources themselves do not have separate resolution settings so not sure what would cause this.
If you read the hundreds of posts on reddit under "Tales from Tech Support" you will find a surprisingly large percentage of posts from tech service saying that turning it off and back on again was the cure. I say "surprisingly large" because we should all have that near the start of our troubleshooting list, but it seems to be so easy to forget! Even those of us who admonish others to do that will sometimes be surprised that that is the solution.
A good answer is easier with a clear question giving the make and model of everything. "The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
On November 8, 2019 at 12:56, Ernie Gilman said...
If you read the hundreds of posts on reddit under "Tales from Tech Support" you will find a surprisingly large percentage of posts from tech service saying that turning it off and back on again was the cure. I say "surprisingly large" because we should all have that near the start of our troubleshooting list, but it seems to be so easy to forget! Even those of us who admonish others to do that will sometimes be surprised that that is the solution.
This hangs in my office.
References a British sitcom "IT Crowd"
Avid Stamp Collector - I really love 39 Cent Stamps
Lets not muck this thread up with another Ernie side bar. Lets go on the assumption that everyone here knows how to do their job and rebooted first (first thing we do and did in this case). Reboot did not fix.
On November 8, 2019 at 12:56, Ernie Gilman said...
If you read the hundreds of posts on reddit under "Tales from Tech Support" you will find a surprisingly large percentage of posts from tech service saying that turning it off and back on again was the cure. I say "surprisingly large" because we should all have that near the start of our troubleshooting list, but it seems to be so easy to forget! Even those of us who admonish others to do that will sometimes be surprised that that is the solution.
You’ve never watched IT Crowd have you?
Civil War reenactment is LARPing for people with no imagination.
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