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Their latest scheme is horrendous. If you call and need assistance on anything aside from a new installation, you get transferred to a department that you think is DirecTV but isn't. They then grind you to buy a 3 year service contract for $99.99 and won't transfer you to DirecTV until you do. You then get transferred back to DirecTV once you opt to buy it.

Pro tip: Buy it, have them do the repair for free and then cancel it.

They agreed to the contract. If they hadn't DTV never would've added the additional receiver. The account wasn't in the dead lady's name. How is this DTV's fault? Does DTV have to perform welfare checks on the relatives of account holders to determine if the non-account holder has died therefore terminating the account holders active account?

Just another jackass who doesn't want to pay a bill they agreed to. They probably stiffed the funeral home too. "Put mom in the coffee can please".

Back 2012 I moved into an apartment, the neighbors had dish up, if they could get signal I should've, but I couldn't. :( And neither could they, but they left the dish up anyways. So I had to cancel directv after 17 years, and was hit with early termination fee, over $300. Having been Tech Know Guide on directv forums for 7 years by then, I had access to directv bigwigs directly, I mention it to them, and the fee disappeared. :)

Bill collectors called and wrote about various things when my brother passed. I told them to go f themselves. Eventually they stopped.

I had DTV for 9 years.
Living in a rural area,cable is not an option.
I wanted to replace a failing DVR and they insisted on a 2 year contract even though I had to pay for the DVR.

I thought about it for a few days,called to cancel my service and they were reluctant to let me do that!

After 20 minutes on the phone,I finally told them that I was moving to a town home that didn't allow a dish on the property and they gave in!

Dish came out a couple days later and installed a Hopper 3 and four Joey 3's for free AND I got a $200 cash card to boot!
Monthly service is also about $80 cheaper per month.

That was about 12 months ago.
So far so good.
The equipment alone blows away my old DTV equipments performance.

The Joey's act just like a DVR so I no longer have to pay for 3 DVR's with two sources with limited FF-RW functions on live TV!

Dish Network is far and away better then DirecTV. Equipment, Customer Service, Technicians, top to bottom better.

Once you finally get setup with the Concierge team its even better. I call for a site survey they usually arrive the next day. We sell Hopper and Joey4k like any other item, we get RMR and great tech support if needed.

ATT is withholding HBO. They want Dish Network to pay for HBO across their entire subscriber base not just the people that want to subscribe to HBO.

Even though it can be inconvenient, I love that Dish tells these providers to piss off. So you will occasionally lose a local station or some other channel until they reach agreement.

I canceled ATT services (Internet and Cell phone) last Fall- in May, I received a letter from a collection agency, telling me that I owed $303. I called and the guy said I was under contract (news to me, and I had asked). I said that I should have received some kind of message with the final bill, like the others. He said they don't do that and that it's in the user agreement- I asked if he really thought people read every line and he said that he never did until he got that job. I asked if he knew that ATT customers can't engage in class action against ATT and he said that he didn't, so I said "I guess you didn't read it as closely as you thought".

ATT can kiss my ass, especially after the DTV incident I went through for the boat I worked on- the customer is still getting billed for equipment that was never shipped and was actually canceled, by me, in the same week that I called to get the old boxes activated (but was told they couldn't do that, even though KVH was able).

All things AT&T are clownshoes.

Had a client with an intermittent network issue that resulted in numerous angry phone calls to me.
Naturally it never acted up while I was there but it was of course my fault.

I told the client, "we need to get AT&T out here to replace their gateway. Customer schedules that without my knowledge, guy shows up, does his thing and leaves, telling the client the gateway had been replaced.

Problem continues.

I go out there and spend an entire day sifting through the network, involve the manufacturer via remote access. Finally the damn problem shows up while they are logged in, turns out to be a bad gateway.
Sifting through the AT&T menu, I find that no, the tech that was there last didn't replace the old gateway, he lied to the client and said he did.

Spend another 2 hours dealing with the dumbshits that are AT&T customer service, get an appointment scheduled for them to come out and replace the gateway.

I spend the ENTIRE day waiting for an 8-12 appointment that doesn't happen. Tech shows up at 4pm, takes one look at the gateway and says "yeah, these are all supposed to be aged out/replaced whenever we come across them. He also filled me in on how most of their techs are looking for a way out and how horribly run the company was these days (he was a 20+ yr employee).

Basically almost $2,000 worth of labor that wouldn't have had to happen if they had done their job right the first time.

ATT will ship a gateway to the client- the old one can be taken to a UPS store for return. Nobody needs to waste a whole day for this and if the client didn't need to change their login password after the ATT droid was there, it wasn't replaced- they don't change SSID and encryption key to the old one, they generally don't change anything on the new one- they just show the info on the label and leave.

Normally that is what I would have done.
But this client is beachfront, outside plant is overhead. Wanted their people to make sure it wasn't a plant issue because I have seen a few of those over the years, salt air murders the overhead wiring and equipment.