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Extended Warranties
This thread has 7 replies. Displaying all posts.
Post 1 made on Monday June 24, 2019 at 16:24
Ryan_SD_CA
Long Time Member
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July 2004
104
Do you guys offer them?
Are there package warranties for the whole system?
What companies do you use?
Post 2 made on Monday June 24, 2019 at 17:49
kgossen
Super Member
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March 2008
3,026
Biggest ripoff in the industry
"Quality isn't expensive, it's Priceless!"
Post 3 made on Monday June 24, 2019 at 18:25
BizarroTerl
Active Member
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October 2002
591
Not as much of a problem if you're selling them. ;)
Post 4 made on Monday June 24, 2019 at 21:21
Ernie Gilman
Yes, That Ernie!
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30,104
I've never sold them, but I've observed them being part of the atmosphere of audio/video.

From the customer's point of view, most people accept that extended warranties are a necessary evil, just in case, but one out of a hundred customers had their asses saved by having a warranty.

From the salesperson's point of view, these are evil but selling them is required for them to keep their jobs. They are GREAT killers of the salesperson's emotional attachment to the company. In this way they work against the company.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 5 made on Monday June 24, 2019 at 23:03
chris-L5S
Senior Member
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August 2008
1,027
I don't. I would like to. Which disty carries them?
Post 6 made on Tuesday June 25, 2019 at 02:18
buzz
Super Member
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May 2003
4,369
Do any of the warranty companies fairly compensate me for my time to manage the removal, shipment, and reinstall/reprogram the item? Or, does the deal assume that I sell a warranty package with each system and apply the cost of a  service call against the overall profit from my warranty sales?

Overall I think that, if the customer has the cash flow to absorb the loss, they are long term better off without this sort of insurance. (“Self insurance” if you like) On one level it is a wager: consumer bets that the unit will break, insurance company bets that the unit will not break. Guess who knows the real odds and makes money on the deal.
Post 7 made on Tuesday June 25, 2019 at 08:21
highfigh
Loyal Member
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September 2004
8,320
On June 25, 2019 at 02:18, buzz said...
Do any of the warranty companies fairly compensate me for my time to manage the removal, shipment, and reinstall/reprogram the item? Or, does the deal assume that I sell a warranty package with each system and apply the cost of a  service call against the overall profit from my warranty sales?

Third party warranties are just another thing to sell, if we want to. When I did car audio, the last place sold their own extended warranty, self-funded. It was really a way to collect cash, but for car audio, it actually made sense because of a car's harsh environment- if they didn't buy it at the time of sale, they had 15-30 days to add it and as the manager of an installation shop, I had discretion over the time period, depending on the customer and to an extent, the equipment. Not only did it cover P&L for three or five years, it also covered removal and reinstallation for service, for the life of the warranty. Depending on the AV extended warranty, it may cover removal and reinstall, but it also depends on how & where the item is serviced- large TVs may be serviced on-site, smaller ones may be sent to a regional repair center, like Electronic Express in Chicago or the place in New Jersey that do repairs for most brands. If the client doesn't want to pack & ship things, they can pay us. It's not a cash & carry transaction, right?
Overall I think that, if the customer has the cash flow to absorb the loss, they are long term better off without this sort of insurance. (“Self insurance” if you like) On one level it is a wager: consumer bets that the unit will break, insurance company bets that the unit will not break. Guess who knows the real odds and makes money on the deal.

Yeah, it's a wager, like any other insurance. It's also better than paying for a display screen when the brand charges service shops over a grand just for the part, like one did in the past.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 8 made on Tuesday June 25, 2019 at 10:56
Duct Tape
Loyal Member
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November 2008
5,297
Back when I worked at Circuit City for a few months, we had a kid that could sell the extended warranties to anyone.

he sold a 20 dollar pair of open box speakers and an 80 dollar 5 year extended plan on top of them.  his numbers were insane when it came to add ons and warranty plans.

i had too much of a heart to sell them to people, so I stayed back in the shop mostly.
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