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Topic:
Can you view lutron homeworks QS attached hardware in software ?
This thread has 5 replies. Displaying all posts.
Post 1 made on Monday June 10, 2019 at 16:26
james_aa
Regular Member
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Can you view serial numbers of connected lutron hardware eg. dimming modules, shades, keypads inside the QS software when connected to the processor ?
Post 2 made on Monday June 10, 2019 at 18:27
davidcasemore
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Yes.
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Post 3 made on Monday June 10, 2019 at 19:34
Mac Burks (39)
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Yes. What are you trying to do?
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OP | Post 4 made on Tuesday June 11, 2019 at 07:52
james_aa
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On June 10, 2019 at 19:34, Mac Burks (39) said...
Yes. What are you trying to do?

VPN into a site, and retrieve serial numbers, for a potential RMA, without having to physically go to site.
Post 5 made on Tuesday June 11, 2019 at 14:20
FatSlyce
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Post 6 made on Tuesday June 11, 2019 at 14:21
Mac Burks (39)
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You should be good then. I just wanted to make sure you were not trying to do like a "system scan" and locate serial numbers for newly connected devices. With Lutron you have to go through an activation procedure where some human interaction is involved.

Instructions for locating serial numbers:
Go to the activate tab and use the drop down to select Processors or Devices.

If you're looking for devices...after selecting Devices from the drop down you would use the Selected Link drop down on the left to choose between the different processor links.

Find the link that your device is on and select it. You can then locate the device and its serial number.
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