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Remote Help
This thread has 19 replies. Displaying posts 16 through 20.
Post 16 made on Tuesday May 21, 2019 at 14:59
Mac Burks (39)
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On May 21, 2019 at 09:38, srmd said...
We are a 69 bed facility. Each TV has it's own DTA so the cable channels are able to be controlled independently (Bed A can watch channel 32, and bed B can watch channel 109). Spectrum supplies a Universal Remote that is "paired" to the cable box, and works off of a code search to program the TV functions (TV on/off, and TV volume).

The issue is within the TV functions (TV on/off, and TV volume). Bed "A" turns on his/her TV and it will turn on/off bed "B's" TV. Bed "B" could turn the volume up on their TV, and it will do the same for bed "A" etc.

There are probably 80% of the rooms effected by this issue.

Sounds to me like a simple case of IR from the remote controlling 2 TVs at the same time. The only way to solve this is to either do as Buzz said and try and move TVs around...or get a universal remote that uses RF to communicate with a base station..that then sends IR commands to the TV and the cable box via IR emitter. This will allow you to control how far the IR can go...stopping the cross controlling of devices.

The only time we have an issue with person in bed "A" changing bed "B's" channel is if the remote accidentally gets "paired" to the other person's cable box.

Since the introduction of these individual DTA's for each TV, "changing the TV channel" no longer exists. The "channel" is only changed through the DTA, leaving the TV set to HDMI input and just receiving the signal. If one was to physically push the "channel button" on the TV itself, it would simply display either static or "no signal" until the input is returned to HDMI.

This is normal and nothing to be concerned about. It actually makes your problem easier to deal with IMO.

There are also varying makes and models of TV's in every room (little to no uniformity at all). Some rooms have two 24" LG TVs. Some may have a 19" Magnavox and a 32" Emerson. Another may have and 48" Zenith, and a 19" RCA. There doesn't seem to be any rhyme nor reason to this. I could understand if two like brands and/or models were having issue, but it's all varied.
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Post 17 made on Tuesday May 21, 2019 at 14:59
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,078
On May 21, 2019 at 09:38, srmd said...
We are a 69 bed facility. Each TV has it's own DTA so the cable channels are able to be controlled independently (Bed A can watch channel 32, and bed B can watch channel 109). Spectrum supplies a Universal Remote that is "paired" to the cable box, and works off of a code search to program the TV functions (TV on/off, and TV volume).

The issue is within the TV functions (TV on/off, and TV volume). Bed "A" turns on his/her TV and it will turn on/off bed "B's" TV. Bed "B" could turn the volume up on their TV, and it will do the same for bed "A" etc.

There are probably 80% of the rooms effected by this issue.

Sounds to me like a simple case of IR from the remote controlling 2 TVs at the same time. The only way to solve this is to either do as Buzz said and try and move TVs around...or get a universal remote that uses RF to communicate with a base station..that then sends IR commands to the TV and the cable box via IR emitter. This will allow you to control how far the IR can go...stopping the cross controlling of devices.

The only time we have an issue with person in bed "A" changing bed "B's" channel is if the remote accidentally gets "paired" to the other person's cable box.

Since the introduction of these individual DTA's for each TV, "changing the TV channel" no longer exists. The "channel" is only changed through the DTA, leaving the TV set to HDMI input and just receiving the signal. If one was to physically push the "channel button" on the TV itself, it would simply display either static or "no signal" until the input is returned to HDMI.

This is normal and nothing to be concerned about. It actually makes your problem easier to deal with IMO.

There are also varying makes and models of TV's in every room (little to no uniformity at all). Some rooms have two 24" LG TVs. Some may have a 19" Magnavox and a 32" Emerson. Another may have and 48" Zenith, and a 19" RCA. There doesn't seem to be any rhyme nor reason to this. I could understand if two like brands and/or models were having issue, but it's all varied.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 18 made on Tuesday May 21, 2019 at 14:59
buzz
Super Member
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srmd,

I have no experience with Spectrum. Typically, there is a document supplied with a cable box remote that allows customization to the TV's Volume and Power IR codes. There will be a number associated with the brand of TV, some TV's might have multiple numbers and the operator will need to pick through those numbers until the correct number is discovered. There are more brands of TV than manufacturers. It is possible that several brands will use the same chassis and IR codes.

In your situation you will need to keep track of the code number and make sure that each room uses TV's with different code numbers.

As a management scheme, you could label each TV with the IR code set number.

Of course, this becomes more complicated if the resident brings a TV from home.

---

Not very common, but some cable boxes support a plug-in IR emitter that will control the attached TV. In this case you would attach the emitter to the TV, then mask that TV in order to prevent any direct IR commands from reaching the TV's IR sensor.
Post 19 made on Tuesday May 21, 2019 at 16:07
Mac Burks (39)
Elite Member
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May 2007
17,078
A low tech "solution" would be to set the TV model to something wrong so that the spectrum remote doesnt control the TV at all. Each user would use the tv remote to adjust volume and turn the TV on or off.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 20 made on Tuesday May 21, 2019 at 16:22
buzz
Super Member
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3,134
I would not want to introduce another remote for the patient to manage. For many patients, it is hard enough to distinguish between remote and phone, then they struggle to figure out which end of the phone should point at the TV. (Lots of phone calls originate in this way.)
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