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Integra DTR 40.2 reset help needed -- answer found
This thread has 13 replies. Displaying all posts.
Post 1 made on Wednesday May 1, 2019 at 16:04
Ernie Gilman
Yes, That Ernie!
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Here's the answer: the instructions for resetting the DTR-40.2 do not state that you're to do this from the front of the receiver, not from the remote. So, solved. If that works.

Original post:

I've got a client whose Integra DTR 40.2 might have a problem, but the manual says, wisely, to reset the receiver before calling the dealer. The instructions for reset made me laugh at first but simply leave me baffled.

Instructions say to turn on the unit, and while holding down VCR/DVR, press On/Standby. "Clear" will appear in the display and the receiver will enter Standby mode.

Right below that, there's an image of a finger on the VCR/DVR button, and a second image with a finger on the
|/[off symbol] On/Standby

button.

This remote has an On button and a separate Standby button. In fact, on the facing page there's an image of the remote showing those two buttons.

I've tried following this, with zero result. (It did occur to me to push "Receiver" under Remote Mode before doing this).

Any hints how to REALLY reset this receiver?

...and the most obvious problem with the unit is that there's no HDMI output. I haven't checked other outputs.

Thanks in advance.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 2 made on Thursday May 2, 2019 at 09:12
highfigh
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On May 1, 2019 at 16:04, Ernie Gilman said...
Here's the answer: the instructions for resetting the DTR-40.2 do not state that you're to do this from the front of the receiver, not from the remote. So, solved. If that works.

Original post:

I've got a client whose Integra DTR 40.2 might have a problem, but the manual says, wisely, to reset the receiver before calling the dealer. The instructions for reset made me laugh at first but simply leave me baffled.

Instructions say to turn on the unit, and while holding down VCR/DVR, press On/Standby. "Clear" will appear in the display and the receiver will enter Standby mode.

Right below that, there's an image of a finger on the VCR/DVR button, and a second image with a finger on the
button.

This remote has an On button and a separate Standby button. In fact, on the facing page there's an image of the remote showing those two buttons.

I've tried following this, with zero result. (It did occur to me to push "Receiver" under Remote Mode before doing this).

Any hints how to REALLY reset this receiver?

...and the most obvious problem with the unit is that there's no HDMI output. I haven't checked other outputs.

Thanks in advance.

I have never seen a manufacturer state that the remote should be used when resetting a receiver- the instructions I have read always state that the hard buttons on the receiver be pressed.

Sometimes, it's necessary to disconnect the power cord, wait and reconnect it before resetting.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 3 made on Thursday May 2, 2019 at 13:22
tomciara
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Ernie, no HDMI output?
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
OP | Post 4 made on Thursday May 2, 2019 at 14:42
Ernie Gilman
Yes, That Ernie!
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Plenty of HDMI outputs. Two, to be exact. I admit I only tried the main output, but there was no signal on it.

Resetting the receiver gave me back the video. I found no power amp outputs at all. This is the same problem the receiver had about three years ago. Clent says "trash it. It's the same problem again but it's no longer under warranty."

I recommended to this client (in 2011) that he should purchase a Yamaha from me. My recommendation got overridden by the guy who used to run the A/V chain I worked at. This guy was in love with Integra. Despite some early setup problems.

I guess failure of audio, followed a week later by failure of video (though resetting fixed that for now), was enough to make the receiver binworthy.

For me, the Integra remote alone would have stopped me.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 5 made on Thursday May 2, 2019 at 18:14
highfigh
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On May 2, 2019 at 14:42, Ernie Gilman said...
Plenty of HDMI outputs. Two, to be exact. I admit I only tried the main output, but there was no signal on it.

Resetting the receiver gave me back the video. I found no power amp outputs at all. This is the same problem the receiver had about three years ago. Clent says "trash it. It's the same problem again but it's no longer under warranty."

I recommended to this client (in 2011) that he should purchase a Yamaha from me. My recommendation got overridden by the guy who used to run the A/V chain I worked at. This guy was in love with Integra. Despite some early setup problems.

I guess failure of audio, followed a week later by failure of video (though resetting fixed that for now), was enough to make the receiver binworthy.

For me, the Integra remote alone would have stopped me.

The second HDMI output was an inch from the one you used and you didn't bother to try it? Did the first one have ARC stamped above it? That's probably the reason Monitor 2 was used. Did you go into the menu to re-assign the inputs? Did the audio work before? Since you didn't mention that, I'll assume it did.

That's a long way to make the point that he should have heeded your recommendation..
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 6 made on Thursday May 2, 2019 at 21:36
Techsquad
Long Time Member
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Mine was behaving the same way. I fixed it with the HDMI board reflow. I guess this a known problem on these units.
OP | Post 7 made on Friday May 3, 2019 at 00:48
Ernie Gilman
Yes, That Ernie!
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On May 2, 2019 at 18:14, highfigh said...
The second HDMI output was an inch from the one you used and you didn't bother to try it?

Nope. I had to turn the unit to the right and that inch further over was almost impossible to reach. It had a cable plugged into it that went to his HDFlow.... whose power supply blew out a couple of years ago.

Did the first one have ARC stamped above it?

Yes.
That's probably the reason Monitor 2 was used.

Who said Monitor 2 was used?

As a matter of fact it was used, but to feed an HDFlow whose power supply blew out a couple of years ago. And as I said it was almost impossible to reach.
Did you go into the menu to re-assign the inputs?

I had no video.
Did the audio work before?

You bet. Back when the system was working with... SOUND!

But that bit of humor aside, the sound went out a few days ago, then more recently the picture went out.
That's a long way to make the point that he should have heeded your recommendation..

Yeah, that's true.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 8 made on Friday May 3, 2019 at 08:44
highfigh
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On May 3, 2019 at 00:48, Ernie Gilman said...
Nope. I had to turn the unit to the right and that inch further over was almost impossible to reach. It had a cable plugged into it that went to his HDFlow.... whose power supply blew out a couple of years ago.

Yes.
Who said Monitor 2 was used?

As a matter of fact it was used, but to feed an HDFlow whose power supply blew out a couple of years ago. And as I said it was almost impossible to reach.
I had no video.
You bet. Back when the system was working with... SOUND!

But that bit of humor aside, the sound went out a few days ago, then more recently the picture went out.
Yeah, that's true.

So much info that wasn't given to us.........

Ever try using an analog video output for setting up an AVR? That's what works before the HDMI has been set up and would work if the HDMI stops working.

Is that HDFlow a person? How would it be 'whose power supply blew out..."? It's a thing, so ITS power supply blew out. (Hey, if you can do it....)


Amazing how other people install this stuff- I was referred to someone and the original installers didn't leave much slack on their 'stiff as a board' HDMI cable so when I would move the AVR, I was very careful. The cable guy- not so careful but I was the one who got the call that the video was out after he replaced the cable box. I checked it out and found that part of the thin plastic divider in the HDMI Monitor Out port was stuck in the end of the cable because it had been pulled to the side, with the end inserted so its width was horizontal. I made a tool to remove that and found that it still worked, which was good because the pinheads who installed it couldn't find their way from the cabinet to the basement so they ran it through the wall in a way that made it un-replaceable via that path. They had drilled two holes in the basement plaster ceiling below when they tried to pass cables to the cabinet and couldn't find their hole in the floor but were one joist space away from daylight. Then, they just abandoned the bundled cable and speaker cables, leaving them to hang behind the laundry room door, rather than remove them when it was only about 25 feet long and not hidden.

Last edited by highfigh on May 3, 2019 08:56.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 9 made on Friday May 3, 2019 at 14:17
Ernie Gilman
Yes, That Ernie!
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30,104
On May 3, 2019 at 08:44, highfigh said...
So much info that wasn't given to us.........

That is so true. Once I determined that the receiver had a repeat of the service need that it had a few years ago, described by someone here as probably a solder reflow, the client wanted to throw it out the window. I had no need to pursue information any further. I have only continued to answer questions here for the benefit of anyone else working with the same pile of crap.
Ever try using an analog video output for setting up an AVR? That's what works before the HDMI has been set up and would work if the HDMI stops working.

You write "an AVR" as though you've done research and determined that THIS AVR behaves that way. According to the manual, you have to connect to the main HDMI output to see the setup image. It might be true that "an analog" video output had video when in setup mode... but since we were already going to trash the unit, why would I research whether the NTSC, S, or Component outputs had video?

Actually I've been wondering when someone was going to point out to me that
I missed that, per the manual, when there's no HDMI output, you can use the display on the front of the receiver to track where you are in the setup process.

But after I had reset the receiver and still had no audio output, I'd say "since I got the receiver reset to factory default and the power amps were still dead, why would I spend any more time trying to set it up?


Is that HDFlow a person? How would it be 'whose power supply blew out..."? It's a thing, so ITS power supply blew out. (Hey, if you can do it....)

"Whose" has two definitions. You cite the first one. The second one is more general:
of whom or which (used to indicate that the following noun belongs to or is associated with the person or thing mentioned in the previous clause).

This definition, in writing "noun," includes things that are not persons.

There's another subtlety here. You are absolutely right about "its power supply blew out." But if you want to write a sentence phrased as I did,
"...his HDFlow... whose power supply blew out...."
How can you write that with "its" ? That is, would one* write
"...his HDFlow... XXX power supply blew out...."

What word goes in that XXX spot? Its? Their?

Another thing. There's a difficulty since the plural of "it" is "they."
Yes, "its power supply blew out,"
which clearly refers to a thing,
but
"their power supplies blew out."

That use of a personal pronoun is clearly a reference to a thing.
We use "they" to refer to people AND things, so why not accept that we sometimes use "whose" to refer to things?




*let's not go there -- one has covered that already.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 10 made on Friday May 3, 2019 at 15:54
highfigh
Loyal Member
Joined:
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On May 3, 2019 at 14:17, Ernie Gilman said...
That is so true. Once I determined that the receiver had a repeat of the service need that it had a few years ago, described by someone here as probably a solder reflow, the client wanted to throw it out the window. I had no need to pursue information any further. I have only continued to answer questions here for the benefit of anyone else working with the same pile of crap.
You write "an AVR" as though you've done research and determined that THIS AVR behaves that way. According to the manual, you have to connect to the main HDMI output to see the setup image. It might be true that "an analog" video output had video when in setup mode... but since we were already going to trash the unit, why would I research whether the NTSC, S, or Component outputs had video?

Actually I've been wondering when someone was going to point out to me that
I missed that, per the manual, when there's no HDMI output, you can use the display on the front of the receiver to track where you are in the setup process.

But after I had reset the receiver and still had no audio output, I'd say "since I got the receiver reset to factory default and the power amps were still dead, why would I spend any more time trying to set it up?

"Whose" has two definitions. You cite the first one. The second one is more general:
This definition, in writing "noun," includes things that are not persons.

There's another subtlety here. You are absolutely right about "its power supply blew out." But if you want to write a sentence phrased as I did,
"...his HDFlow... whose power supply blew out...."
How can you write that with "its" ? That is, would one* write
"...his HDFlow... XXX power supply blew out...."

What word goes in that XXX spot? Its? Their?

Another thing. There's a difficulty since the plural of "it" is "they."
Yes, "its power supply blew out,"
which clearly refers to a thing,
but
"their power supplies blew out."

That use of a personal pronoun is clearly a reference to a thing.
We use "they" to refer to people AND things, so why not accept that we sometimes use "whose" to refer to things?

*let's not go there -- one has covered that already.

You could have just posted the end of your search before this thread kept going on. and on.

But you didn't bother.

Talk to things, do you?

Why continue after the audio stopped, or the amps were dead, as you wrote? Because the amp channels worked when you got there!
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 11 made on Saturday May 4, 2019 at 11:54
Ranger Home
Super Member
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Your are dealing with a model, .2, that clearly had TI Chipset issues. If the unit doesnt work, doesnt have sound, no network, or any other issues its likely needs replaced like all other .2 model. Stop fugging with it and get replace it.

That is how you really reset the receiver: press and hold power and vcr at the same time.
Post 12 made on Saturday May 4, 2019 at 12:20
tomciara
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On May 4, 2019 at 11:54, Ranger Home said...
Your are dealing with a model, .2, that clearly had TI Chipset issues. If the unit doesnt work, doesnt have sound, no network, or any other issues its likely needs replaced like all other .2 model. Stop fugging with it and get replace it.

You could have no video, or no sound, and still wonder if the problem was with something else. If you go into the settings, and the network option is grayed out, you know it is the HDMI board that has failed.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 13 made on Sunday May 5, 2019 at 02:27
Ranger Home
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Another sure fire way is hit TUNER, if no sound, needs repaired/replaced chipset/board.

Correct, the HDMI is on the same board as the NIC.
OP | Post 14 made on Sunday May 5, 2019 at 20:27
Ernie Gilman
Yes, That Ernie!
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This is true if you can, guaranteed, take the tuner out of auto mode. Otherwise you'll get the standard modern interstation sound: silence. You can connect an antenna, but hey, I didn't say we ever had an FM antenna on the thing. The guy lives in the hills out of any major market, so FM is pretty weak there.

Did I tell you I'm replacing the thing?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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