What’s the trick? Every time the TV goes off so does network. I followed the manual and made sure not to connect it until the TV was on. Then went into the menu to connect it.

Is there a power save mode you have to turn off?

Ask Snap?   They have pretty good tech support.

That requires using the phone. If they would text he might contact them 😆

He answered the phone when I called a couple weeks ago.  I sh1t you not, he actually answered the phone!!!

It was probably an accident. He was probably trying to hit decline and missed then realized it would be too obvious if he hung up.

Way to kick a guy while he's down :-(

Hey everyone - Really sorry I am late responding to this. I meant to follow up with you all last week.

Are you using a Veranda model? If so the key is to make sure you have quick start mode is enabled in the settings of the TV. The Ethernet port will stay active while the TV is powered off with this setting on. This setting is under the system tab.