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Custom Installers' Lounge Forum - View Post
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The following page was printed from RemoteCentral.com:
Topic: | Doorking and Phone Lines This thread has 5 replies. Displaying all posts. |
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Post 1 made on Tuesday April 9, 2019 at 19:34 |
tca Advanced Member |
Joined: Posts: | December 2005 845 |
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The client's handyman removed the doorking unit today and the phone lines went down. Is this normal? They have a Panasonic phone system inside the home. We have installed doorking before and I never experienced the phone lines going down when you disconnect the doorking.
Thanks.
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Post 2 made on Tuesday April 9, 2019 at 20:01 |
The way I've always handled Door King in the past has been to set it to Intercom mode and connect it as a CO Line on a phone system. Is it possible the wire leading from the DoorKing to the PX is shorting out? If so, that might cause your issue.
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OP | Post 3 made on Tuesday April 9, 2019 at 20:58 |
tca Advanced Member |
Joined: Posts: | December 2005 845 |
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Tre,
That's the only thing that I can think of why it would not be working. If the handyman somehow shorted the wires. Other than that I can't think of why the phone lines would go out. It makes no sense.
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Post 4 made on Tuesday April 9, 2019 at 21:04 |
ShaferCustoms Long Time Member |
Joined: Posts: | March 2014 380 |
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Depending on setup
Normal CO SETUP. The CO line loops thru the Doorking unit
So disconnect the wires, disconnects the CO line
Is there a “bypass switch”?
If not, then you will need to reroute the CO directly to the phone system.
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OP | Post 5 made on Tuesday April 9, 2019 at 21:10 |
tca Advanced Member |
Joined: Posts: | December 2005 845 |
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Yes, that was it. There is a bypass switch.
Thanks for all the help.
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Post 6 made on Wednesday April 10, 2019 at 11:48 |
Ernie Gilman Yes, That Ernie! |
Joined: Posts: | December 2001 30,104 |
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For future troubleshooting --
This might have changed, but
If you call a phone number whose wires are shorted together, the call goes directly to message. If you call a phone number whose wires are not connected to phones/phone system, your phone gives you the sound you get when the phones of the person you're calling are ringing.
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