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What's going on with Snap?
This thread has 7 replies. Displaying all posts.
Post 1 made on Thursday April 4, 2019 at 21:20
goldenzrule
Loyal Member
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I heard recently that their shipping cutoff is now 5:30pm.  I haven't received anything to state this, so if true it is disappointing they would make this change without notice.  Also heard that when ordering a Sunbrite TV, they only give you 2 days from receiving it to unbox and check it, after which they will not do anything if it was damaged.  Lastly, I heard they are giving people a hard time on warranty repairs/returns.  Have they gotten too big for their own good?  They sold themselves on the service they provide, so curious if these policies indeed changed, how it is affecting people.
Post 2 made on Friday April 5, 2019 at 07:32
thecapnredfish
Senior Member
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February 2008
1,397
Too much of a good thing is bad. Eventually they must cut back. Remember Altec Lansing and Jensen? Lifetime warranties killed them before product usefullness ran its course.
Post 3 made on Friday April 5, 2019 at 07:36
Ranger Home
Super Member
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3,458
I had an old 600 wattbox fail, way out of warranty, they replaced it. (and they should really, knowing it was a faulty run).

Havent heard about the cut off time change. If it did change and they didnt notify, thats poor communication on their part.
Post 4 made on Friday April 5, 2019 at 08:15
Fins
Elite Member
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I know that even though we are only 2 hours away, for some reason where all of our shipping was 1 day, it went to 2 day. And being FedEx doesnt show up to our location until about 2:00pm or later, its really 3 day.
Civil War reenactment is LARPing for people with no imagination.

Post 5 made on Friday April 5, 2019 at 09:34
highfigh
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On April 4, 2019 at 21:20, goldenzrule said...
I heard recently that their shipping cutoff is now 5:30pm.  I haven't received anything to state this, so if true it is disappointing they would make this change without notice.  Also heard that when ordering a Sunbrite TV, they only give you 2 days from receiving it to unbox and check it, after which they will not do anything if it was damaged.  Lastly, I heard they are giving people a hard time on warranty repairs/returns.  Have they gotten too big for their own good?  They sold themselves on the service they provide, so curious if these policies indeed changed, how it is affecting people.

Don't know about the shipping cutoff, but if the item isn't in the hands of the supplier or shipper, why would they want to be responsible for something that's in the hands of a third party when there's no way to know how many other people could touch, move or bang into it? That policy isn't new and they didn't come up with it- I remember checking large shipments from all of our suppliers in the '70s and '80s for the same reason- if it has outside damage, it's opened immediately and if the item is damaged, a concealed damage claim is filed.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 6 made on Friday April 5, 2019 at 09:37
highfigh
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On April 5, 2019 at 07:32, thecapnredfish said...
Too much of a good thing is bad. Eventually they must cut back. Remember Altec Lansing and Jensen? Lifetime warranties killed them before product usefullness ran its course.

Lifetime warranties are great ONLY if the cost to manufacture is low and the item is hard to damage. If they were making speakers that failed, it's their own fault, regardless of whether they made good products, or not. Somewhere, someone is always going to try to get a product repaired under that lifetime warranty well past the end of manufacture and then, the company has to come up with a suitable replacement.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 7 made on Wednesday April 10, 2019 at 10:57
juliejacobson
CE Pro Magazine
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April 2003
3,032
Typically a "lifetime warranty" is valid only through the expected life of the product. Check the small print. Lifetime of a couch might be 5 years. Don't expect "lifetime" cleanings after that. Um no, not me, I didn't learn the hard way. I'm too smart.
"CEPro: your website sucks!" - Fins
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Post 8 made on Thursday April 11, 2019 at 09:19
Techsquad
Long Time Member
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August 2010
355
On April 10, 2019 at 10:57, juliejacobson said...
Typically a "lifetime warranty" is valid only through the expected life of the product. Check the small print. Lifetime of a couch might be 5 years. Don't expect "lifetime" cleanings after that. Um no, not me, I didn't learn the hard way. I'm too smart.

Common sense is the key, if you ever see some company offering (for example) a lifetime warranty on a smart phone, read the small print, something funky has to be in there, nobody expects a smart phone to last more than a few years. but in the other hand, companies such as Snap, Crestron, etc offering lifetime warranties on products that usually dont have an expiration date such as speakers, lighting controls, etc should really mean a lifetime as a "forever" warranty, or as long as you, the buyer, owns the product. You probably don't see them offering lifetime warranty on stuff that usually fails quick, such as handheld remotes, sensitive electronics, etc.


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