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Topic:
Ruckus
This thread has 16 replies. Displaying posts 1 through 15.
Post 1 made on Wednesday March 13, 2019 at 13:36
iform
Active Member
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Posts:
September 2010
639
Is anyone a Ruckus dealer in Canada?
I've tried 4 times to call them, left 3 voicemails, 2 emails and filled out the online form twice and got no call back or contact.

I don't know what to make of this.

Or does anyone know whom I can contact there directly?
Post 2 made on Wednesday March 13, 2019 at 14:39
Hertz
Active Member
Joined:
Posts:
December 2007
617
Just buy it directly from their largest stocking distributor.

www.amazon.com
Post 3 made on Wednesday March 13, 2019 at 14:59
lippavisual
Senior Member
Joined:
Posts:
December 2007
1,167
On March 13, 2019 at 14:39, Hertz said...
Just buy it directly from their largest stocking distributor.

www.amazon.com

Bingo!!

You won't find better pricing anywhere else either. But if you need some support or hand holding, Access Networks is a large distributor for Ruckus that can handle everything for you. Not sure if they are available in Canada though.

Good luck!!
Post 4 made on Wednesday March 13, 2019 at 17:04
vwpower44
Super Member
Joined:
Posts:
August 2004
3,634
I called, left messages with the rep, emailed, etc. Finally the rep called me back and said to either buy it from Amazon or any distributor that sold it. I got the feeling these guys are working on big projects, so small stuff like what we do doesn't interest them. I have been buying from Blackwire or Amazon, just depends who has it in stock.
Stay Hungry, Stay Foolish...
OP | Post 5 made on Wednesday March 13, 2019 at 17:52
iform
Active Member
Joined:
Posts:
September 2010
639
Wow. I'm not sure this is for us then.
Last thing I want to do is compete with Amazon.

I think we'll stick with Grandstream WAPs
Post 6 made on Thursday March 14, 2019 at 09:42
lippavisual
Senior Member
Joined:
Posts:
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1,167
You're not competing with Amazon, you're just buying from Amazon.

You should be selling your expertise and installation, plus can make a few bucks on the products and maintenance (if needed).

I'd rather make less money off the solid product (with zero return trips) versus make more money off product that can and will become a service problem that eats into any of the profit that was made.

I mean, the difference in pricing is what, a couple hundred bucks?? You'll make more with the abundance of referrals from your customers.
Post 7 made on Thursday March 14, 2019 at 09:54
ichbinbose
Select Member
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August 2011
1,671
On March 14, 2019 at 09:42, lippavisual said...
You're not competing with Amazon, you're just buying from Amazon.

You should be selling your expertise and installation, plus can make a few bucks on the products and maintenance (if needed).

I'd rather make less money off the solid product (with zero return trips) versus make more money off product that can and will become a service problem that eats into any of the profit that was made.

I mean, the difference in pricing is what, a couple hundred bucks?? You'll make more with the abundance of referrals from your customers.

This is spot on. Solid WiFi is an absolute must
Post 8 made on Thursday March 14, 2019 at 12:07
vwpower44
Super Member
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3,634
On March 14, 2019 at 09:42, lippavisual said...
You're not competing with Amazon, you're just buying from Amazon.

You should be selling your expertise and installation, plus can make a few bucks on the products and maintenance (if needed).

I'd rather make less money off the solid product (with zero return trips) versus make more money off product that can and will become a service problem that eats into any of the profit that was made.

I mean, the difference in pricing is what, a couple hundred bucks?? You'll make more with the abundance of referrals from your customers.

Just so we are clear, you are saying you don't want to sell Luxul?
Stay Hungry, Stay Foolish...
Post 9 made on Thursday March 14, 2019 at 12:50
lippavisual
Senior Member
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Posts:
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1,167
On March 14, 2019 at 12:07, vwpower44 said...
Just so we are clear, you are saying you don't want to sell Luxul?

That is correct sir. Add Pakedge to the mix as well.

Routing= Mikrotik
Switches= Cisco, Araknis, Edge Switch (don't really care here as long as they perform well and just work)
Wifi= Ruckus

We used to sell a good amount of UBNT to our more cost effective clients. But, it got to the point where service calls/service were becoming abundant for these reasons, but not limited to:

-from shitty firmware coming out every other day

-time consumption from the whole controller idea (whether cloud key, PC, Server,
etc.) Are we hosting or the customer??

-also the setup (sometimes everything adapts right away, others would add way
too much unbillable time just to add an AP)

-Support from a forum for more complicated setups.



Once we switched to Ruckus for everything wifi about 2-3 years ago, we have zero service calls, more profitable projects, more referrals, etc. You get the point.
Post 10 made on Thursday March 14, 2019 at 13:13
Duct Tape
Super Member
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November 2008
4,916
Would you describe the ruckus?
[Link: facebook.com]
Post 11 made on Thursday March 14, 2019 at 14:35
lippavisual
Senior Member
Joined:
Posts:
December 2007
1,167
On March 14, 2019 at 13:13, Duct Tape said...
Would you describe the ruckus?

Sure, it just works...seriously.

I think the majority of us would all be using Unleashed (jobs requiring less than 25 ap's). Need more AP's, then you have to step up to zone director systems, which i won't get into here.

Install the Unleashed app on your phone. Plug 1 AP into a POE switch and run the config on the phone. This first portion is like a 5 minute process. Once the first AP is setup, plug in all other AP's and discover those in the app so they can download master config and update firmware. Depending on how many AP's you have, this could take from 5-45 minutes. All the updates, etc. happen in the background, so I usually shut the phone off and work on something else.

Once that is all done, 90-95% of the jobs, you can walk away from the wifi install and never look back.

For the few and far between, use a PC and login into the Master AP's IP address using a browser. From the webGUI, you can tailor other things that some customers require, like my commercial clients.

That's it. Sometimes I'll login and tweak transmit levels if i have high density placements. But for the most part, the virtual controller does a hell of a job with most day to day operations, which doesn't require any interactions from you or the customer.

Win-Win in my book.
Post 12 made on Thursday March 14, 2019 at 15:27
Duct Tape
Super Member
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On March 14, 2019 at 14:35, lippavisual said...
Sure, it just works...seriously.

I think the majority of us would all be using Unleashed (jobs requiring less than 25 ap's). Need more AP's, then you have to step up to zone director systems, which i won't get into here.

Install the Unleashed app on your phone. Plug 1 AP into a POE switch and run the config on the phone. This first portion is like a 5 minute process. Once the first AP is setup, plug in all other AP's and discover those in the app so they can download master config and update firmware. Depending on how many AP's you have, this could take from 5-45 minutes. All the updates, etc. happen in the background, so I usually shut the phone off and work on something else.

Once that is all done, 90-95% of the jobs, you can walk away from the wifi install and never look back.

For the few and far between, use a PC and login into the Master AP's IP address using a browser. From the webGUI, you can tailor other things that some customers require, like my commercial clients.

That's it. Sometimes I'll login and tweak transmit levels if i have high density placements. But for the most part, the virtual controller does a hell of a job with most day to day operations, which doesn't require any interactions from you or the customer.

Win-Win in my book.

lol, sorry to put you through that.  We already carry Ruckus.  I was making a pop culture reference:  
[Link: facebook.com]
Post 13 made on Thursday March 14, 2019 at 15:38
punter16
Long Time Member
Joined:
Posts:
May 2011
370
On March 14, 2019 at 15:27, Duct Tape said...
lol, sorry to put you through that. We already carry Ruckus. I was making a pop culture reference:

Age 46 and older and from the US...you understand your joke in .0053 seconds. Good one!
Post 14 made on Thursday March 14, 2019 at 15:41
punter16
Long Time Member
Joined:
Posts:
May 2011
370
On March 14, 2019 at 14:35, lippavisual said...
Sure, it just works...seriously.

I think the majority of us would all be using Unleashed (jobs requiring less than 25 ap's). Need more AP's, then you have to step up to zone director systems, which i won't get into here.

Install the Unleashed app on your phone. Plug 1 AP into a POE switch and run the config on the phone. This first portion is like a 5 minute process. Once the first AP is setup, plug in all other AP's and discover those in the app so they can download master config and update firmware. Depending on how many AP's you have, this could take from 5-45 minutes. All the updates, etc. happen in the background, so I usually shut the phone off and work on something else.

Once that is all done, 90-95% of the jobs, you can walk away from the wifi install and never look back.

For the few and far between, use a PC and login into the Master AP's IP address using a browser. From the webGUI, you can tailor other things that some customers require, like my commercial clients.

That's it. Sometimes I'll login and tweak transmit levels if i have high density placements. But for the most part, the virtual controller does a hell of a job with most day to day operations, which doesn't require any interactions from you or the customer.

Win-Win in my book.

Can you then remotely view what's going on with the network EASILY from your off-site phone? If so, can you see up/down AP status, download/upload speeds, attached devices, etc.?

Thanks in advance
Post 15 made on Thursday March 14, 2019 at 16:29
lippavisual
Senior Member
Joined:
Posts:
December 2007
1,167
I'm not sure if the app supports remote capabilities or not, to be honest.

All my networks have a Mikrotik router and a VPN to the site. If I need to change anything, I use the VPN and my PC.

I use the app for initial install and that's it. The app is newer and doesn't have all the features that you can find within the webGUI.

But both the app and webGUI give you all the insights needed, up/down status, client status, firmware updates, etc.
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