On site now. The even bank of outlets went out. To be fair, this house did take a lightning strike about 4 months ago.

I am the product leader for Wattbox and regret any issues you have had. I will PM you to understand the issues you have experienced. Please feel free to reach out to me any time at (980) 689-1744.

On Friday we had issue's with 4 700-IPV-12 units.

First, we had a service call for a unit that was constantly turning the odd outlets on/off. They're sending a replacement. Still, this is unbillable time so we are out some $.

Next, on a brand new install we had 3 that would not turn off if the faceplate's were connected to them via their cat5 connection. As soon as you unplugged the Cat5 cable the controlled outlets would come on. If you plugged the Cat5 back in the outlets would all shut down. Protected, Grounded and Power indicator light next to the outlet on the faceplate were lit up blue but neither would display information as far as voltage/current. They're sending 3 replacement kit's as the guy wasn't sure if the WattBox themselves were the problem or the faceplate's. More unbillable time.

Had to call in to replace a 600 series where all the controlled ports died.  43 minute call, 40 of which was hold time.  Once he picked up it was quick and painless, but that wait time...

Recently had and old 600 where banks 2 and 3 died along with the network card and link to the separate front panel. Snap replaced it no questions asked, and I billed for MY time to the customer. This was after a large storm, so who knows, but the customer was happy to pay and Snap took care of me easy peasy.

Snap has always been good about replacing them, just sucks they go in the first place.  These are the pieces that are supposed to keep the entire system going and going and going.

Just had another "new" WB-700-IPV-12 have the odd outlets start going on and off again. This is, I think the third "new" 700 unit I've had go bad. I'm guessing I had about 6 or so of the old 600 units go bad. I don't know if it's my bad luck or what. I wonder what large volume guys are experiencing................
Damn it, I love the Wattbox/ OvrC line. In fact I used it to reboot this weekend to save a truck roll.................then I got the call with the 700 that was "pulsing" the odd outlets. Snap, please fix this issue. Figure out this "new" problem SOON!! I'm still putting Wattboxes on bids but with crossed fingers. I almost feel I'm so deep I can't jump ship. This is a feeling I really don't like to be in.

Brian,

Maybe instead, you can post  here what's going... I'm sure everybody here is interested to know as this is not an isolated incident....

all 600's will eventually fail. I had I THINK my last one fail this week, and of course its out of state lol. I just KNEW i should have replaced it when i was there last. But, i dont think Snap replaces them BEFORE they fail, but they should as I know all mine eventually fail.

I have had one 700 fail. Lets hope thats isolated.

its not-

I have one that didn't even survive the rack building phase before it started randomly power cycling and finally top row died.

sounds like several other have had the same issue

Yep. Odd numbered bank.

Domotz.

ANOTHER ONE BITES THE DUST!!
So, I had another WB700 Wattbox go south last Friday (odd outlets power cycling every so often). It was a replacement for a 600 series that we had replaced for this customer a year ago.
WTH, I only have 50 clients on OvrC. Are you guys with a lot more clients having issues with the new/ certain models? Right now I'm solo and these issues kill my time. It takes two trips to swap these out. One to put a temp fix and one to come back and install new unit. Depending on clients location these trips can be a 15 minute drive or 2 hours......each way!!
Snap should consider giving us one advance replacement to have in stock so we can at least do this in one trip, just a thought.
So, while I'm talking about these units that are installed to help us out and save rolling a van. The last install we only needed six outlets for the system. I didn't feel comfortable using the odd outlets, as these have been the ones going out on the 700's. So I only used the even ones. This is NOT how I should feel when installing something we're so dependent on.
That being said, I got a call Sunday from a client that was having some issues and used OvrC to reset his unit and got a text back saying "all is good now" and also used OvrC on another client for another reboot issue. I LOVE OvrC, but I want to feel 100% confident that they're gonna work without issues. We have enough issues with other vendors/ providers (cable, internet, etc.) that we have zero control over that give us headaches. This is why we use OvrC, a lot of times to help not having to drive out to a clients site.
Snap, please make this a priority. Figure out the certain model, date of mfg, etc and send us replacements so we can be proactive with our clients and make everyone look good!! This way we can schedule it and not have our schedule screwed up or get a after hours call.

When you buy into a product, like the Wattbox line, you should always have one or two sitting on the shelf or in the van for service calls. I feel this is the price of doing business. This is no fun but we always keep extra power distros and POE switches on the shelf. It is an inconvenience and it does tie up company resources but it is what you have to do. We have gone from Panamax BlueBolt, had a bunch die, to Pakedge P8s, had a bunch die, and we are now using Wattbox with OVRC. I love the OVRC line and have been very happy with it but we will always have one or two spare for that service call I never want.

I get having certain products in the van for service, but having one or two pieces that are $400.00 each isn't something I'll be keeping on hand, sorry. Especially something that is having problems like these are having.
These are on the second version and having issues. It's not like one piece of equipment is going out and the client can use another source, etc. until we can get out to service it. These are bringing down whole rooms. In one case it brought down the whole network, can't exactly say "use the other network", more like we'll drop everything and be right over.