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Audio/video issues. Help!
This thread has 17 replies. Displaying posts 16 through 18.
Post 16 made on Wednesday January 30, 2019 at 00:23
Long Time Member
March 2012
Wyrestorm makes a HDMI UP/DOWN scaler from 4k to lower resolutions with EDID capture, its like $70. I forget the part number but it couldn't hurt to try.
Post 17 made on Wednesday January 30, 2019 at 01:51
Regular Member
October 2016
On January 29, 2019 at 21:19, Oz AVI said...
At the end of August last year I received an email from the Australian distributor of Denon and Marantz regarding problems with the new Foxtel (Australian Pay TV provider) IQ4 4K set top boxes. These involve HDCP2.2 issues.
It goes on to say that they have been in contact with the head of (Foxtel) engineering and it has been confirmed that there is a glitch in their firmware.

The email went on to say that there was expected to be a firmware update available in October 2018 or, this is no typo, March 2019. A discussion that I have since had with tech support, evidently Foxtel does ALL of its testing with the STB connected directly to the screen/TV. There is no testing done with an AV Receiver, much less a Matrix Switch, they don't know/care.

So, unfortunately it sounds like you guys in the US are suffering a similar problem, it probably is a engineering/firmware problem like we have here in Australia, the huge problem is likely to be getting them, Comcast, etc to acknowledge the problem and then to do something about it.

The short term solution offered by the distributors is either connect the box directly to the screen and use optical back to the receiver, obviously no good if there is a Matrix Switch involved, or to use a product like the Blustream HDCP11AB, I'm sure that you guys in the US will be able to source a similar problem.

The HDCP11AB is a life saver... sorta thing that should be in the truck.
This industry is not getting cheaper and cheaper, we're simply convincing ourselves that we have to push the cheapest option to customers.
Post 18 made on Wednesday January 30, 2019 at 05:40
Senior Member
February 2008
Do they have a box in another room? Does that box glitch? Yes? Probably signal related for entire house. No? Move problem box to that outlet and try. Glitch? Yes? Swap box. No? Then perhaps signal issue on line to original location only. Does box have basic diagnostics? Report uncorrected/corrected errors?
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