On November 22, 2018 at 18:25, Trunk-Slammer -Supreme said...
Spectrum NEVER delivers what they claim.
Last time one of their telemarketers called, I cut the person off mid spiel, and asked if I could have a 50% refund, since I am only getting half of the speed they promise on the TV commercials.
Slow down this evening to the point that a Prime video stopped and I got a pop up stating there wasn't enough bandwidth.
They never guarantee the speed, only advertising it as "Up to 200Mbps".
I had an interesting chat with one of Spectrum's techs for business clients on Thursday- if anyone gets the new boxes with 110 or 210 model number, get rid of it and get the 101 or 201. The 110 and 210 are what they call 'guide boxes', which means the GUI is totally different and everything shows up at the left edge, rather than along the bottom and at the left after scrolling to one of the boxes. They have had a lot of problems with those and he said he just doesn't use them. If he has a problem with one that has been installed, he replaces it with a Cisco or Samsung box. He also said that installers have tech and customer support contacts, but everyone else has to wade through the bullshit of their terrible phone support. I had a store manager call to fix some of the effups caused by their "support" people and even she had to wait on hold. That call took over an hour and because it involved the phone modem, I wasn't going to leave until I could see the display from the security cameras.
They have reached new lows. The first times I called after the takeover/buyout, it was pretty good but now, they're giving ATT a run for their money.
I can't see any way they'll change this for the better without a class action lawsuit.