Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Previous page Next page Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Page 2 of 5
Topic:
IOT Devices are pissing me off
This thread has 64 replies. Displaying posts 16 through 30.
Post 16 made on Saturday November 17, 2018 at 11:13
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,321
On November 16, 2018 at 12:13, 3PedalMINI said...
Im tired of explaining to clients why their multi thousand dollar system wont work with $9 devices. I get their frustration, I really do, because in reality there should be NO reason their devices wont connect to the system.

I am almost at the point where I feel I need to provide two networks, the ruckus/eero systems for main devices and cheap unifi AP's set to B for all the IOT devices. For as frustrating as it is for them I dont think they get that our frustration is 10 fold.

I had to explain this to some people yesterday- their modem and router are in the office at one end of the house, their main TV and system are at the far end and their "techy" son set up an Airport Express as a repeater, which resulted in their not being able to use their AppleTV reliably. They have two Roku on TVs in the basement and the one at the far end of the house doesn't get much signal, so I tried a Unify AP to improve the performance at the far end of the house. The AP did nothing to help unless it was within ten feet and in the same room, even though it had been set up and updated properly.

I also explained that hard wired is for performance, WiFi is for convenience. It's sold as "The easy way to get everything to work" but some huge assumptions are being made- that the router is in the center of the house and everything receives great signal but even though the signal strength is strong, the speed may suck.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 17 made on Saturday November 17, 2018 at 11:14
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,321
On November 16, 2018 at 19:06, Fins said...
CEPro just did their first IOT awards 🙄

I think they missed a letter.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 18 made on Saturday November 17, 2018 at 11:34
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,321
On November 17, 2018 at 11:05, Archibald "Harry" Tuttle said...
Yea, the same F-ing moron who didn't ground his cable connection at the demarc.

The place where I tried the Unify AP recently changed from Time Warner to Spectrum which, on the face of it, looks like a distinction without a difference but the Time Warner DTA (little box that was used to replace a regular box that didn't have a DVR) doesn't work with Spectrum and the new Spectrum boxes don't work with the new channel lineup, so they're pushing the Spectrum app on Roku. They had a wired DTA, but the installer told them they HAD to use Roku. I effing disagree. The Spectrum app is buggy and it doesn't have numbered buttons, which makes it aggravating to easily go from one channel to the next or to return to the previous one- I tried it and stopped using it very quickly.

Spectrum's CS is trying to be equal to ATT and they're coming very close- I spent most of six hours of phone calls on hold last week and they still f&cked it up. I called to have them migrate a customer from T-W to Spectrum so they would get the 200Mbps speed and change from a DTA to a DVR and the "agent" responded to that short request with "OK, so you want to turn the phone off?". Over an hour to get someone to set it up for the replacement and more wasted time to get the effing thing to work. This was a week ago Thursday and the following Sunday night, I received a text at 5PM, telling me that cable wasn't working in the Den. That means Spectrum disabled the Den cable box, rather than the DTA and when I called, they told me that the phone had been turned off, too- they needed to fix that before they could address the cable issue. Another two hour phone call. They got it working (they said) and my customers could watch the Packers lose in living color. FF to the next evening, when I received another text, telling me that the phones didn't work. The next day, I wasted two more hours dealing with their BS.

I'm no longer going to make calls on other peoples' behalf. Screw it.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 19 made on Saturday November 17, 2018 at 12:37
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,518
On November 17, 2018 at 09:07, 3PedalMINI said...

I think you missed the point of my post. Its calls im getting from peoples $9 IOT device not connecting to their multi thousand dollar network, do you not see the issue here?

I do see the issue here. All i am saying is treat these devices like any other 3rd party untested/unsupported item. Time & Material.

You cant put 26" rims on your BMW even thought you paid a lot of money for it. The BMW is a car. Rims fit on cars. So even if it seems like it should work...it doesn't. No matter what you do...you are not getting those rims on your car without paying someone T&M to make them fit.

Same with oddball network crap. Network crap isn't like a lamp. It wont just work wherever you plug it in. LOL Some lamps aren't like lamps these days.

If a client called me and told me his new oven didn't connect to wifi i would say "okay, we can come out on Tuesday to take a look" and treat it like any new project or upgrade. Its not up to me to guarantee that everything with an ethernet port or wifi card can access the network.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 20 made on Saturday November 17, 2018 at 12:44
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,518
On November 17, 2018 at 10:54, goldenzrule said...
Just like when they say, "but the cable guy said it's your cheap equipment"

100% of the time i follow this up with something like "most cable guys are trained long enough to know when to put their shoe covers on and thats it". I then explain that 99% of their work is in homes where 1 cable box gets connected to 1 TV. "when they see systems like this they get overwhelmed or they get dangerous thinking they know more than they do".

We did a condo like 20 years ago with Phast where we had a cable box at each of the 8 TVs in the house. FFWD like a decade when the client sold the place. The new homeowner calls directv about 1 tv in the kitchen not working. Directv guy comes out, removes the 1X8 and barrel connects the RG6 to the kitchen TV that wasnt working. When directv guy leaves his bad kitchen tv work order now says "tested okay". Customer gets home and finds 7 tvs not working now. I tell that story to customers all the time. And usually after a customer meets me and works with me for a while they dont question anything i tell them.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 21 made on Saturday November 17, 2018 at 13:25
goldenzrule
Loyal Member
Joined:
Posts:
July 2007
8,474
On November 17, 2018 at 12:37, Mac Burks (39) said...
I do see the issue here. All i am saying is treat these devices like any other 3rd party untested/unsupported item. Time & Material.

You cant put 26" rims on your BMW even thought you paid a lot of money for it. The BMW is a car. Rims fit on cars. So even if it seems like it should work...it doesn't. No matter what you do...you are not getting those rims on your car without paying someone T&M to make them fit.

Same with oddball network crap. Network crap isn't like a lamp. It wont just work wherever you plug it in. LOL Some lamps aren't like lamps these days.

If a client called me and told me his new oven didn't connect to wifi i would say "okay, we can come out on Tuesday to take a look" and treat it like any new project or upgrade. Its not up to me to guarantee that everything with an ethernet port or wifi card can access the network.

Your rims analogy would be make sense IF the rim companies were advertising the sh1t out of their product and how it's easy to install, but fails to mention all the caveats that make it not so easy to install in many many circumstances
Post 22 made on Saturday November 17, 2018 at 17:17
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
30,104
On November 17, 2018 at 09:07, 3PedalMINI said...
Clients don't get it, and when they win a $9 smart plug at an office raffle they are going to expect that $9 pos to work with their 20k network.

They need to be told that it is not reasonable for a cheap piece of crap to have all the protection and sophistication required to maintain the security of their $20K system, so you have to install a cheap system that is designed to keep these pieces of crap from opening them up to the entire neighborhood.

It helps to occasionally sigh and say, "yeah, this is really discouraging, but this is the way they're making stuff these days. And did I tell you that some of these things have simple passwords that can't be changed* and that anyone can discover?"

*Is this true? Just a rumor I heard?


Also, maybe say "this stuff just made it easier for people to sell raffle tickets. It's cheap and it says 'internet,' so people thing it's worth having.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 23 made on Saturday November 17, 2018 at 18:59
Ranger Home
Super Member
Joined:
Posts:
June 2007
3,486
On November 16, 2018 at 20:27, Mario said...
You don't know what Amazon Alexa is?

He's poking fun at his customer calling it "an Alexa". Its not an Alexa, its a dot, show, etc.
Post 24 made on Sunday November 18, 2018 at 10:03
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,321
On November 17, 2018 at 12:37, Mac Burks (39) said...
You cant put 26" rims on your BMW even thought you paid a lot of money for it. The BMW is a car. Rims fit on cars. So even if it seems like it should work...it doesn't. No matter what you do...you are not getting those rims on your car without paying someone T&M to make them fit.

They would fit if the BMW had a lift kit.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 25 made on Sunday November 18, 2018 at 15:39
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,518
On November 18, 2018 at 10:03, highfigh said...
They would fit if the BMW had a lift kit.

And the IOT device would work with additional networking equipment.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 26 made on Sunday November 18, 2018 at 15:46
Mac Burks (39)
Elite Member
Joined:
Posts:
May 2007
17,518
On November 17, 2018 at 13:25, goldenzrule said...
Your rims analogy would be make sense IF the rim companies were advertising the sh1t out of their product and how it's easy to install, but fails to mention all the caveats that make it not so easy to install in many many circumstances

I guess i am from a different world. I had no idea that WiFi connected ovens were such a big deal. Ovens are not something i care about. I like rims so i visit a lot of rim sites and see tons of advertising for them. They never mention the many caveats. Getting rims and tires that fit is like a science project most of the time. I got foose legends for my nissan juke and they fit just fine until i bought the exact same tire size from a different manufacturer and now they rub.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 27 made on Monday November 19, 2018 at 01:02
Mario
Loyal Member
Joined:
Posts:
November 2006
5,681
Who said you can't put 26-inch rims on a BMW?

[Link: miamiearl.blogspot.com]
Post 28 made on Monday November 19, 2018 at 09:29
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,321
On November 19, 2018 at 01:02, Mario said...
Who said you can't put 26-inch rims on a BMW?

[Link: miamiearl.blogspot.com]

Sure, it may work in Miami, but if that car ever spent more than two minutes on Milwaukee streets, it would be a pile of rubble.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 29 made on Monday November 19, 2018 at 10:03
Brad Humphrey
Super Member
Joined:
Posts:
February 2004
2,594
On November 18, 2018 at 15:46, Mac Burks (39) said...
I had no idea that WiFi connected ovens were such a big deal. Ovens are not something i care about.

It depends on the manufacture and if they are using it as a gimmick. Or as actual useful features.

Imagine putting the pot roast in the oven before you leave in the morning. Then activate the oven remotely 30min before you come home. Dinner ready and hot when you get there. Or the oven sending you a notification that one of the heating elements is out. Automatically setting the clock when power goes out and for DST. Notification the stove top was left on when nothing is detected on top. Etc...

Now washer & dryers: Not much extra you can gain from those being hooked to the internet.

Fridge & freezer: Remote monitoring of temperature and notification when temperature falls outside of the acceptable limits. Diagnostic, compressor failure, etc. Door ajar notifications. bulb out and part#. Control ice production.
Post 30 made on Monday November 19, 2018 at 10:21
Ranger Home
Super Member
Joined:
Posts:
June 2007
3,486
On November 19, 2018 at 01:02, Mario said...
Who said you can't put 26-inch rims on a BMW?

[Link: miamiearl.blogspot.com]

Damn, that is just butt ugly and tacky as well. I have no idea why the big wheel trend ever got a foot hold.
Find in this thread:
Page 2 of 5


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse