Im starting to get really frustrated with the cheap IOT devices and the "service calls" they create. These products are super cheap and sometimes will not connect to our networks. EERO/Ruckus. This is in large part due to the IOT devices using old wifi chips and technology that still require B.

Im tired of explaining to clients why their multi thousand dollar system wont work with $9 devices. I get their frustration, I really do, because in reality there should be NO reason their devices wont connect to the system.

I am almost at the point where I feel I need to provide two networks, the ruckus/eero systems for main devices and cheap unifi AP's set to B for all the IOT devices. For as frustrating as it is for them I dont think they get that our frustration is 10 fold.

Yeah yeah yeah, "OWN THE HOUSE" but you cant always do that. Especially when clients receive these IOT devices as gifts and the like. last week I had that new GE wifi connected oven kick my ass because it wouldn't connect to the Ruckus unleashed system. flashed it with regular firmware to create separate wifi networks (b band) to no avail. Finally threw in a cheap luxul router I had floating around on my truck and that did the trick.

eero is considered high end now? Really?

It's time to seriously look at another career.

The real problem is not setting expectations. When a client wants you to integrate something you don't work with you have to tell them it may cost more money. Time and possibly hardware to get your oven? connected.

Then you will find out if they really need the oven online or if they just wanted it connected because it has WiFi.

AV Guy ...You really need that VCR? It's like an extra $2500 in composite to hdmi converters and HDMI distribution.

Client ...Oh...never mind then. We haven't used it in ten years.

Better to be pissed off, than pissed on... ;-)

CEPro just did their first IOT awards 🙄

LOL!! Got on here the other day talking up our 1st eero install, as it seems to have been working great for all of three weeks, when this morning I get a message from the homeowner that Alexa won't stay connected to wifi. We had no idea they had an Alexa(whatever that is). Said the Alexa worked fine at the old house so it must be the wifi we installed. Holy shit.

I have resorted to reaserecting an old 'B' router to support ancient devices. It's very annoying.

You don't know what Amazon Alexa is?

Brendon, tell them that the reason IoT devices won't connect is substandard network parts used in said devices AND oudated or substandard security measures.
Tell them that if you make changes to allow those devices on the network, every kid on the block will be able to 'hack' into their network, steal their data or use it for illegal stuff.
Ask them if they want to sign a release form acknowledging the risks.
Otherwise, offer to set up separate AP network that's separate and lockdown to only those devices.

The problem with that is they don’t believe you. They think you are full of shit and that the big companies like HP, Amazon, whatever all have to know better than you

Yep, even the people that I work for and with will question my statements about power issues and brownouts in relation to equipment issues and failures. And I get it, the old stuff with no real processors or IoT connectivity worked for years without fail.

Sigh.......

No, But ruckus is about as high end as you can get. considering the crap people think is good eero is heads and tails better then that stuff. Like sonos, it has its place.


Yup


I think you missed the point of my post. Its calls im getting from peoples $9 IOT device not connecting to their multi thousand dollar network, do you not see the issue here? I know its hardware based in the receiving devices. The GE oven was an item purchased for the sole reason they could turn on the oven from alexa/remotely. the replaced a WOLF range with it (FACEPALM) So technically by owning the network we now also own every device in the house. you cannot think that we set an expectation of "Hey you need a 20k network to support the size of your home and your devices, but sorry, we also have to add a cheap network for the sub $50 devices" thats a "WTF are you talking about GTFO of my house situation"

Clients dont get it, and when they win a $9 smart plug at a office raffle they are going to expect that $9 pos to work with their 20k network.


pretty much!


Doesnt work that way, see my response to Mac.

Just like when they say, "but the cable guy said it's your cheap equipment"

Yea, the same F-ing moron who didn't ground his cable connection at the demarc.