Hi,

I have an autonomics MMS5a that was working fine on the latest firmware for some months now. Today I am on site to look at what the client describes as "a volume problem" that has recently cropped up.

The problem is this:

If playing content from streamed radio providers or built-in storage the volume control works as usual. If we then use the built-in Spotify service then any volume level above 0 plays the music at full volume.

We are using the volume controls within the Autonomics app and on the MMS the output is set to variable. The Autonomic outputs are fed directly to an Arcam Multi-zone Power Amp.

When using the volume up/down buttons the volume level reported within the app increments as normal, however although the app can say its on 2, the output is really on full volume.

Again volume control over any streamed radio service, or if playing content stored on the unit, is working exactly as it should.

I am wondering if Spotify have made some change to their service that may give rise to this (although I cant for the life of me think what that could be!) Has anyone else experienced this?

I cant see anything on the Autonomics help pages about this, and have reported it by email to our distributor, but just wanted to get an idea if anyone else is experiencing problems.

Hey Nick,

Be on the lookout for communication from an Autonomic expert on our support team. They will be reaching out to help you get to the bottom of the Spotify issues you are experiencing.

Hi Derek,

no one has "reached out" as yet.......

I contacted my UK supplier who advised me to submit the logs directly to you guys using the onboard support section in the config interface. This i have done early last week, but again seem to have had no response...

I appreciate that an online forum is not the best place to look for dealer support, but in light of having no other contact details, and my UK distributor shrugging their collective shoulders, this is the only way I know to make contact!

Can someone contact me about this please. my client is now getting pissed at me for it taking so long....

Nick

you cant call them from the UK? or use the online chat support at least?

Hey guys,

Sorry for the delay. Our team tried reaching out to you back on Sept 17th. Our tech support team has the ability to dial international as well.

I will follow up with them and make sure they reach out again today.

A Big shout out for Derek, and the Autonomic support guys at Snap-AV.

My problem is now solved, and by them going above and beyond what I was expecting. I have a very happy client, and in the end that is the most important thing.

Thanks guys!!

Can I ask what the solution was?