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Custom Installers' Lounge Forum - View Post
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Surge or lightning repairs
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| Topic: | Surge or lightning repairs This thread has 8 replies. Displaying all posts. |
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| Post 1 made on Tuesday August 21, 2018 at 22:06 |
brucewayne Advanced Member |
Joined:
Posts: | March 2006
895 |
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I did a job and it started last October and the gc wanted the projector lift and projector in October. Both got damaged by lightning. So both were purchased almost a year ago but not used till recently.
The furniture didn’t get delivered till mid June . So they have been using the system for 2 months at most.
1. Do you charge for labor on repairs on surge/lightning damage if the gear is under warranty?
2. When it happens when the system is new does it affect the way you charge to repair it?
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brucewayne |
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| Post 2 made on Tuesday August 21, 2018 at 22:16 |
Mac Burks (39) Elite Member |
Joined:
Posts: | May 2007
17,518 |
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You cant possibly be expected to cover product that has lightning damage unless you were negligent somehow like attaching the lift to a copper bar that connects to a lighting rod lol. Homeowners insurance might cover the lighting damage.
Gears warranty probably wont cover lightning damage.
If its a good customer you might want to give them a break on labor but IMO it shouldnt be expected.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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| Post 3 made on Tuesday August 21, 2018 at 22:30 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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Clients insurance will pay! I bill normally with a few extra hours to deal with all the insurance BS
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 4 made on Tuesday August 21, 2018 at 22:31 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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Warranty doesn’t cover lightning. They can pay for it, insurance can pay for it, or it can remain broken.
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Civil War reenactment is LARPing for people with no imagination.
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| Post 5 made on Tuesday August 21, 2018 at 22:37 |
cma Super Member |
Joined:
Posts: | August 2003
3,044 |
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All warranties start the day the item is purchased, not your fault the GC wanted the equipment when he did. Besides, are you sure it was lightning and not something else electrical/surge related to construction?
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| Post 6 made on Tuesday August 21, 2018 at 22:37 |
InVision Systems Long Time Member |
Joined:
Posts: | March 2010
119 |
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We try to replace product under warranty. Sometimes we get lucky but I charge my normal hourly rate on "re-installations."
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Elevate Technologies
Nashville, TN |
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| Post 7 made on Wednesday August 22, 2018 at 12:38 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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No warranty that I've heard of includes payment for simple removal of the bad unit and reinstallation of the good unit. If those simple and necessary steps are not covered, there is no reason at all to think that any time spent as a result of a lightning strike or a power surge should be covered. That includes, as 3PM says, time for dealing with the insurance company.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 8 made on Wednesday August 22, 2018 at 17:43 |
ceied Loyal Member |
Joined:
Posts: | February 2002
5,753 |
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lightining is a nonnwarranty issue... bill normal rate and add extra to deal with insurance company... warranty does not cover acts of god.
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Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"... |
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| Post 9 made on Wednesday August 22, 2018 at 20:53 |
ichbinbose Select Member |
Joined:
Posts: | August 2011
1,824 |
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Lightning damage and electrical surges should never be expected to be covered by the manufacture
The client or insurance pays.
Be prepared to replace everything that was connected to the projector
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