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Topic:
HDMI Issues with Integra, Sony & Zigen
This thread has 17 replies. Displaying posts 1 through 15.
Post 1 made on Monday August 20, 2018 at 14:46
tca
Advanced Member
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We have a client with an Integra DRX 2, Zigen non-poe 4K hdbt baluns, Sony D series 65" TV and a Spectrum cable box and Apple TV.

When you first turn on the tv, you get snow. As soon as you change inputs on the integra, and then go back, it works fine.

All firmware on all devices is up to date.

I'm guessing this is an issue with the Integra. It's been happening according to the client from day 1.

Does anyone have any solutions?

Thanks.
Post 2 made on Monday August 20, 2018 at 16:28
ichbinbose
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Have you Bypassed the intega to see if the problem still exists?
Post 3 made on Monday August 20, 2018 at 16:52
Ernie Gilman
Yes, That Ernie!
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On August 20, 2018 at 14:46, tca said...
We have a client with an Integra DRX 2, Zigen non-poe 4K hdbt baluns, Sony D series 65" TV and a Spectrum cable box and Apple TV.

When you first turn on the tv, you get snow. As soon as you change inputs on the integra, and then go back, it works fine.

Troubleshooting something like this involves going down every possible blind alley to see if some pattern reveals itself.

It seems you mean that the Integra is already on. Or is the Integra switched on by CEC when you turn on the TV? Check every scenario below with the Integra on first; with the TV on first; with CEC on; and with CEC off.

When you turn on the TV and the Integra is set to DVD (not BD), do you get snow? Does changing the Integra to (unnamed input in above scenario) make it "work fine"? Your initial description contains switching away from (unnamed) and switching back to it. It would be nice to see if it's only that input, and if it might be switching away from something that makes it work right.

When you turn on the TV and the Integra is set to some audio-only external input, do you get snow? Does it then work okay when you switch to (unnamed input)?

Ditto with the internal FM tuner? This sounds ridiculous but it's gathering information.

What happens if you turn on the TV and then turn on the Integra? Now go through those combinations above.

If that cures things, you can think of turning on the Integra as changing the inputs. After all, when you turn it on it changes from no input to the (unnamed) input on the Integra.

I may have duplicated some things above. Check it all.
All firmware on all devices is up to date.

I'm guessing this is an issue with the Integra. It's been happening according to the client from day 1.

Under exactly what wiring setup, CEC setting, and turn-on sequence?
Does anyone have any solutions?

Try those things I listed to see if any of them don't create this behavior.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 4 made on Monday August 20, 2018 at 17:23
tca
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all works without integra in the mix. There is a control4 system controlling everything.
Post 5 made on Monday August 20, 2018 at 17:38
Brentm
Ethereal Home Theater
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2,688
Sounds like a Hot Plug issue.
Try this:
Switch to a new input, if input does not sync "unplug/re-plug" the HDMI cable.
If picture now syncs the highest probability is the Hot Plug Return feed is not being interrupted when you change the source.
Since you have a control system your best solution would be to install an Ethereal HDM-VCT on the output HDMI port of the AVR, then connect the phoenix terminal to a relay on your control processor.
Every time you select a new input on the AVR open the relay for about .5 seconds, then close it. This will cause a full EDID reset and should solve your problem.
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
Post 6 made on Monday August 20, 2018 at 19:39
Ernie Gilman
Yes, That Ernie!
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On August 20, 2018 at 17:23, tca said...
all works without integra in the mix. There is a control4 system controlling everything.

Well, yeah, the problem you have is with a system that's got an Integra receiver in it. Sorry, but I don't see the value of saying everything works when everything is not connected!
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 7 made on Monday August 20, 2018 at 19:42
tca
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Thanks Brent and everyone.

I'm guessing there is no way to fix this with better firmware from Integra?

I can't get in touch with anyone at Integra. They gave us an 800 number, I tried to email all integra staff, nothing. On hold forever.

When Brian was there he always responded right away.

Does anyone have a good contact now for integera? We are dealers and can't get in touch with anyone.
Post 8 made on Tuesday August 21, 2018 at 00:02
tomciara
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I didn’t have time to get through Ernie‘s post, but I would rearrange the order of the turn on sequence. Start with the TV on first, and have at least a five second delay before the Integra comes on. Make sure the other source boxes are on.

Then try with the Integra on first, and have the television come on last. I think I have seen this work before.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 9 made on Tuesday August 21, 2018 at 01:28
Ernie Gilman
Yes, That Ernie!
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Wise move, Tom. My whole idea there was "try everything and keep track of what happens." Thanks for probably pointing a shorter path.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
OP | Post 10 made on Tuesday August 21, 2018 at 09:32
tca
Advanced Member
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Tom,

Do we have control over how devices power on and delay times with control4? I've never tinkered with this because I've never had a reason to, but what you are saying makes sense. I'm just not sure how it's done in the control4 environment.
Post 11 made on Tuesday August 21, 2018 at 09:51
ichbinbose
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On August 21, 2018 at 09:32, tca said...
Tom,

Do we have control over how devices power on and delay times with control4? I've never tinkered with this because I've never had a reason to, but what you are saying makes sense. I'm just not sure how it's done in the control4 environment.

C4 dictates the turn on order.
The best solution would be to return the integra and put in a different receiver.
I’d go with a Sony or a Yamaha
OP | Post 12 made on Tuesday August 21, 2018 at 13:13
tca
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We've been with Integra for some time now, with very few issues. We tried Sony in the early control4 days and had nightmares with the built in control4 iOS. Have things gotten better with Sony?
Post 13 made on Tuesday August 21, 2018 at 14:55
Rob Grabon
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Sony ES receivers have been solid the last two series, RS232 with Control4 and never a control issue, or other issue really. (They can be IP controlled, but I like RS232 better when it's an option)
Technology is cheap, Time is expensive.
Post 14 made on Tuesday August 21, 2018 at 16:18
ichbinbose
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On August 21, 2018 at 13:13, tca said...
We've been with Integra for some time now, with very few issues. We tried Sony in the early control4 days and had nightmares with the built in control4 iOS. Have things gotten better with Sony?

Sony is a rock star now a days (i can’t believe I’m saying this) but do to customization and control options that just work it’s hard to use anything else
OP | Post 15 made on Wednesday August 22, 2018 at 12:31
tca
Advanced Member
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When you say Sony you mean the ES series, right? I can't believe you are saying it too, and I can't believe we would consider it, but why not. How are you purchasing, direct or through control4? How is the remote access and settings compared to integra? Do you think they have less HDMI issues than integra? I know this is part personal preference, but it's always good to hear something is solid. We obviously want to use equipment that we don't need to service all the time. That goes without saying.
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