Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
AppleTV prime video app... no navigation
This thread has 6 replies. Displaying all posts.
Post 1 made on Tuesday May 1, 2018 at 02:40
tgrugett
Select Member
Joined:
Posts:
August 2004
1,850
Starting a new thread on this as I listed it as part of another thread and other subjects.

I added prime video to a clients Apple TV the other day and navigation commands do not work. Menu works and navigation commands work outside of the app and within other apps.

Has anyone else seen this behavior?

Also, I noticed something I don't recall seeing before... navigation through the device menus was strange. In a vertical menu, up and down do not work (only left and right to move up and down). In a grid menu, up and down work as expected but anytime you move up or down, the un-highlighted position cursor will jump to the first item in the row and an item will not highlight until you move left or right. I may have missed the boat on this since I don't have a Gen4 model in use at home.
Post 2 made on Tuesday May 1, 2018 at 07:51
designed
Long Time Member
Joined:
Posts:
November 2012
296
Navigation doesn't work properly if voice over is on, but most likely you had that off I would guess. Which codes are you using to control it?
Post 3 made on Tuesday May 1, 2018 at 12:06
vwpower44
Super Member
Joined:
Posts:
August 2004
3,662
This happens when the TVos Software doesn't match the App firmware. Reset the appleTv, update the apple TV, force the update of the prime app. If you are using the original AppleTV codes, they won't work in certain apps. you will have to learn codes into the AppleTV if that is the case. If that doesn't work, throw the appletv out the window and get a Roku.
Stay Hungry, Stay Foolish...
OP | Post 4 made on Tuesday May 1, 2018 at 14:12
tgrugett
Select Member
Joined:
Posts:
August 2004
1,850
On May 1, 2018 at 12:06, vwpower44 said...
This happens when the TVos Software doesn't match the App firmware. Reset the appleTv, update the apple TV, force the update of the prime app. If you are using the original AppleTV codes, they won't work in certain apps. you will have to learn codes into the AppleTV if that is the case. If that doesn't work, throw the appletv out the window and get a Roku.

I will try and figure out how to force updates. I already reset the apple TV and it says it is up to date. I just added the prime app so I assumed it was up to date as well.
Post 5 made on Tuesday May 1, 2018 at 20:48
tweeterguy
Loyal Member
Joined:
Posts:
June 2005
7,713
What is your control system? IR or IP control?
What happens with the AppleTV remote?
Post 6 made on Wednesday May 2, 2018 at 07:54
andrewinboulder
Select Member
Joined:
Posts:
August 2003
1,518
On May 1, 2018 at 02:40, tgrugett said...
Starting a new thread on this as I listed it as part of another thread and other subjects.

I added prime video to a clients Apple TV the other day and navigation commands do not work. Menu works and navigation commands work outside of the app and within other apps.

Has anyone else seen this behavior?

Also, I noticed something I don't recall seeing before... navigation through the device menus was strange. In a vertical menu, up and down do not work (only left and right to move up and down). In a grid menu, up and down work as expected but anytime you move up or down, the un-highlighted position cursor will jump to the first item in the row and an item will not highlight until you move left or right. I may have missed the boat on this since I don't have a Gen4 model in use at home.

FWIW
I'm using the IP driver for Control4 (everything on the latest software) and I can navigate Amazon Prime Video app with no problems on Apple TV 4.

I did notice the up arrow navigation does not work correctly within the Sling TV app on Apple TV - it works fine on Roku though, of course.

Last edited by andrewinboulder on May 2, 2018 08:27.
OP | Post 7 made on Wednesday May 30, 2018 at 18:25
tgrugett
Select Member
Joined:
Posts:
August 2004
1,850
I have confirmed that someone turned on voice over for the appleTV and it screws up the navigation including completely disabling it in the Amazon Prime app.


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse