I just hung my new 65”. It seems to be DOA. The white LED lights up and I can hear the sony music wanting me to go through the menus. But the screen is completely black. Any body got anything I’m missing here? 😭🤬

Well, looks like a 15 minutes power cycle on my whole rack fixed it. Hope it’s not a bad omen

Not booting up fully out of the box? I would return it.

Im thinking that too. But at least its working for the weekend now. I cant return it unitl 21st opens monday

Yah, not sure what 21st is but for sure that’s a bad sign and if they offer 30 day return or whatever the case may be I would take advantage of that.

Call me glass half empty but I’d just be worried that day 1 past warranty it takes a dump for real and then you get to deal with Sony.

21st century. They are the Sony disty for us.

At least I won’t have to stare at a blank panel all weekend like I first thought I was going to have to do

Just a note:
It actually has been fairly common for me to experience weird things happening on the Sony Android platform when 1st installing them. I've seen the blank screen thing, random reboots, locked up screen, etc.
After everything was finished being installed and all the current updates installed, all the TVs have been fine. So probably nothing wrong with the TV at all.

If however it does anything quarky after you have already done all the updates and finished setting everything up in the menus (like a day later), then I would be a little worried.

Sony only allows a 2 week return window from the day you are invoiced. Pita. Having issues with a 65" Z9 that was installed past the 2 week period thanks to all the snow storms we had. Have to go through warranty repair on a brand new set. Seriously considering walking away from Sony over their BS. Their service is just as bad as Samsung.

Our standard practice.
Open within 24 hours of receiving, burn in overnight, and update, prior to delivery.
No more surprises in homes, and wasted time hanging.
Bad ones are rare, but no more broken in shipping, DOA, update delays, etc during install.

+1

I think it’s just Android bugs. I can’t tell you how many quirky things have happened with the TVs during first installation. Plenty of heart dropping moments. I’ve experienced the same thing Fins did, although not that long it was a good 10 minutes!

The time period was just how long I killed the power and waited to try again. I probably only left the tv on a couple minutes waiting for the screen to turn on. Are you saying if I had left it alone, it would have finally booted up?

It's the same old story - unbox / check / update at base, then and only then, take it to your customers.
It's pretty standard fare, but many people find reasons not to do it.
In business no one likes surprises...