On May 1, 2018 at 13:02, Lowhz said...
On the back panel of the TV:
Press and Hold Power and Volume -
Unplug TV, wait 10 seconds, plug it back in
While continue to hold power and volume - unplug and replug TV.
This should return the TV to the virgin out of the box state.
That's hold 2 buttons, unplug and replug 2 times.
Already tried that and it didn't resolve anything.