I've never had problems with them either. I would't even consider this a problem. It's been resolved and they are doing it to protect me and my client. I just wish it didn't come about in this way. Perhaps I should have done some due diligence prior to processing a larger than normal/ever for me transaction.

I quit this courtesy many years ago when i showed up at a clients house with about $5K worth of gear only to find out that he had gone and purchased about 90% of it on his own without telling me (said he saved about $150). I literally was so pissed I packed up and left. The Install portion of the job was only about 10% of the profit.

Since then is it 100% parts cost up front to order the equipment if the ticket is over $1000 or any special order parts. Install and taxes at completion. in the 15+ years of this I have had exactly ZERO pushback on it.

If you schedule Magnolia to come out and do a job, you pay for the WHOLE thing before they show up.

As for square holding payment that is BS - if the credit charge authorizes - they get paid. a customer can dispute a charge long past 21 days so not sure what the rationale is. I have had this happen rightfully with a check - but never a CC payment.

Bingo. Fool me once shame on you......

+1 (except the showing up and client bought it all part)

We had this conversation in this forum about 6 years ago or so. I mention how we had the same thing occur after processing a 5 figure payment, but from there on out we had no issues. If you are using square, ask for your limit to be increased and verified up front and head off this issue. Since then, not a single issue and payments within 24 hours. Best payment processor we have ever used.