On April 4, 2018 at 19:47, Tom Grooms said...
Wow, so you require payment up front, the customer pays and you're holding up the deal because your CC company sucks? You basically just told your customer that you need his/her help to fund your business.
I quit this courtesy many years ago when i showed up at a clients house with about $5K worth of gear only to find out that he had gone and purchased about 90% of it on his own without telling me (said he saved about $150). I literally was so pissed I packed up and left. The Install portion of the job was only about 10% of the profit.
Since then is it 100% parts cost up front to order the equipment if the ticket is over $1000 or any special order parts. Install and taxes at completion. in the 15+ years of this I have had exactly ZERO pushback on it.
If you schedule Magnolia to come out and do a job, you pay for the WHOLE thing before they show up.
As for square holding payment that is BS - if the credit charge authorizes - they get paid. a customer can dispute a charge long past 21 days so not sure what the rationale is. I have had this happen rightfully with a check - but never a CC payment.