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Custom Installers' Lounge Forum - View Post
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Concord 4 Installer Code Issue
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| Topic: | Concord 4 Installer Code Issue This thread has 8 replies. Displaying all posts. |
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| Post 1 made on Monday February 12, 2018 at 23:03 |
tca Advanced Member |
Joined:
Posts: | December 2005
845 |
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Somehow we are locked out of the panel in our showroom. It's been working for years with no issues. I went to program something in today, and the install code does not work. I tried everything. The panel is connected to control4, and still works. We have 2 partitions on it. We never changed the code. Has anyone ever seen this happen? I think the only thing we can do is get another panel. If anyone knows of a way back in, please let us know. Thanks.
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| Post 2 made on Tuesday February 13, 2018 at 09:57 |
chris-L5S Senior Member |
Joined:
Posts: | August 2008
1,027 |
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Have you tried to power cycle the panel? can you get into programming with the C4 interface?
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| Post 3 made on Tuesday February 13, 2018 at 09:58 |
chris-L5S Senior Member |
Joined:
Posts: | August 2008
1,027 |
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Also, are both partitions disarmed?
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| OP | Post 4 made on Tuesday February 13, 2018 at 13:48 |
tca Advanced Member |
Joined:
Posts: | December 2005
845 |
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Chris,
Yes, both partitions are disarmed.
We also power-cycled the panel.
It's very strange.
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| Post 5 made on Tuesday February 13, 2018 at 15:13 |
Brad Humphrey Super Member |
Joined:
Posts: | February 2004
2,593 |
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You said you never changed the code. Just to clarify, does that mean you never changed the code from default?
If so, you said it was in a showroom. Open to the public? Many people know the default codes to alarm panels. Possible someone came thru your showroom and changed something without you knowing: Ex-employee, competitor, employee that did it as a joke and forgot they did (you said it has been years).
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| OP | Post 6 made on Tuesday February 13, 2018 at 16:45 |
tca Advanced Member |
Joined:
Posts: | December 2005
845 |
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Brad, the showroom is also a home. We did change the default installer password. No one knew it. There is no chance anyone could have changed it.
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| OP | Post 7 made on Tuesday February 13, 2018 at 23:51 |
tca Advanced Member |
Joined:
Posts: | December 2005
845 |
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One possible issue...
The panel is showing a ground fault. I have found this to mean the circuit board is somehow touching the metal panel.
Is it possible you cannot enter programming if there is a ground fault?
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| Post 8 made on Wednesday February 14, 2018 at 06:02 |
Don Heany Senior Member |
Joined:
Posts: | September 2008
1,178 |
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| OP | Post 9 made on Wednesday February 14, 2018 at 10:21 |
tca Advanced Member |
Joined:
Posts: | December 2005
845 |
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Don I tried that it did not work.
Ordered a chip reader we’ll see how that goes.
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