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Video issues with 4K Apple TV and Sony XBR940E
This thread has 11 replies. Displaying all posts.
Post 1 made on Sunday January 28, 2018 at 21:48
PSS
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I've seen a few posts here about ATV 4K issues with various TV's.
I set it up a few weeks ago and seemed fine. I got a message from the client that they get the Apple menu but when they choose a Netflix program it goes black but the audio works.
Honestly, I don't remember how I set up the ATV and TV for video. I do remember a screen on the ATV menu an option for 4:2:2 or similar. I don't think we changed anything in the Sony menu.
My question is how best set up the ATV AND Sony TV to try to avoid any issues.
Post 2 made on Monday January 29, 2018 at 01:09
dunnersfella
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Did you connect the Apple TV to HDMI 2 or 3?
Did you switch those HDMI inputs to 'Extended mode'?
4:2:2 / 10bit should be fine if you do that.
My signature? It matches the one on the back of my credit card.
Post 3 made on Monday January 29, 2018 at 06:43
designed
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I'm having this issue as well with the same TV as well as with a Samsung and an LG. The Samsung and LG OLED both have hdmi switches that are 10.2gb. The Apple tv works fine on 4k/60 but will not pass video through 4k Netflix content nor will Prime load.

The Sony is on hdmi 2 and the enhanced setting on the input was set initially.
OP | Post 4 made on Monday January 29, 2018 at 10:17
PSS
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On January 29, 2018 at 01:09, dunnersfella said...
Did you connect the Apple TV to HDMI 2 or 3?
Did you switch those HDMI inputs to 'Extended mode'?
4:2:2 / 10bit should be fine if you do that.

I don't know which HDMI input it's on. What is the correct one for this situation?
Is the "extend mode" an option in the Sony or ATV? And what should it be on? not extended or extended? (do you mean extended or enhanced per post above?)
TIA!
Post 5 made on Monday January 29, 2018 at 11:04
rlustig
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just had the exact thing happen Friday. Apple TV update and reboot. netflix started working again.
Post 6 made on Tuesday January 30, 2018 at 23:30
SOUND.SD
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This is an industry wide issue. Mostly reported on Sony Tv's but always with Apple TV 4K. Posts on Mac forums, reddit, everywhere. In this instance, it's not your cables, is simply an issue with Apple TV. Of course the job I've been troubleshooting it for months is a cord cutter and his only source of TV. I've eliminated the matrix switch and went loan to each Apple TV and the problem still exists. This has made me look like a fool on this job and there is nothing I can do about it. A reboot will fix until a period of inactivity then it happens again. Im done with Apple.
Bulldog AV - San Diego, CA
www.bulldog-av.com
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Post 7 made on Wednesday January 31, 2018 at 00:40
designed
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It definitely is happening on multiple Sony's with the Apple TV plugged into hdmi 2 locally. The 4k enhanced input setting is enabled. I can also confirm the issue happens when the Apple TV is going through a 10.2gb switch. There doesn't seem like there is anything we can do at the moment to resolve this.
Post 8 made on Wednesday January 31, 2018 at 02:07
Audiophiliac
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Set it to 1080p.
"When I eat, it is the food that is scared." - Ron Swanson
Post 9 made on Wednesday January 31, 2018 at 07:43
vwpower44
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I have had all kinds of issues with he AppleTV. Set it to 4k 60 SDR and be done. If they want 4k HDR sell them a Roku and have them use Amazon. 4k HDR through the appleTV is too wonky, and it works and sometimes it does not.
Stay Hungry, Stay Foolish...
Post 10 made on Wednesday January 31, 2018 at 08:09
designed
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On January 31, 2018 at 02:07, Audiophiliac said...
Set it to 1080p.

I tried this. Also my other issue is using 4k sdr through a 10.2gb/s switch. Menus work fine you'd expect the content to be fine as well. It used to be before Apple updated to the match content format and yes I have tried both on and off for that setting.
Post 11 made on Wednesday January 31, 2018 at 11:35
Impaqt
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On January 31, 2018 at 02:07, Audiophiliac said...
Set it to 1080p.

the AppleTV 4K has an incredibly annoying habit of going back to 4K if it reboots.

And Obviously, Netflix wont play in 4K when its set to 1080p.
I'm no engineer, but I did stay at a Motel 6 last night!
Post 12 made on Wednesday January 31, 2018 at 12:33
SOUND.SD
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On January 31, 2018 at 02:07, Audiophiliac said...
Set it to 1080p.

I'm guessing you haven't played with this Apple TV much?
Bulldog AV - San Diego, CA
www.bulldog-av.com
[Link: facebook.com]


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