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Topic:
Any B&W dealers can help me out with parts?
This thread has 12 replies. Displaying all posts.
Post 1 made on Tuesday January 23, 2018 at 16:51
william david design
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I have a client who bought a pair of 802D2’s three years ago. Unfortunately, he passed away a year ago and he left his widow in a rough the spot financially. I helped sell the 802’s to another client and unbeknownst to me the teenage daughter of the client vandalized the tweeters before I delivered the speakers to the new owner. Evidently, the daughter was angry with the fact mom was selling her late father’s beloved speakers. I had tested the speakers two weeks before I sold them to my other client and they were fine and didn’t think to test them the day I picked them up and delivered them to the new home of my other client.
Anyway, my client reached out to B&W and was told the replacement tweeters for each speaker were almost $1100 each.

If anyone has any ideas I’d appreciate it.
Thanks!
Defectus tuus consilium carpere discrimen mihi non constituit.
Post 2 made on Tuesday January 23, 2018 at 16:55
Ranger Home
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My idea is slap the daughter.
OP | Post 3 made on Tuesday January 23, 2018 at 17:22
william david design
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On January 23, 2018 at 16:55, Ranger Home said...
My idea is slap the daughter.

I was really po’d. She’s 13 and has had behavioral issues when her dad was alive and when she gets grounded from the internet or loses gaming privileges she’ll start hitting her mom. Sad. Very sad. Her dad was 48 and died in surgery for a minor procedure.
Defectus tuus consilium carpere discrimen mihi non constituit.
Post 4 made on Tuesday January 23, 2018 at 17:56
iform
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[Link: ebay.com]

?
Post 5 made on Tuesday January 23, 2018 at 18:27
Ernie Gilman
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This is a hard, hard situation. You had NOTHING to do with the damage, so you can't take any responsibility for it. Don't let your feelings take you there. The mother and daughter both have to live with the situation. You can be nice to them but don't let it hurt you.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 6 made on Tuesday January 23, 2018 at 18:52
thecapnredfish
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Good story. Be more careful moving next time. That sucks. Are they a type with removable and replaceable diaphragm type of tweeter? Might be less than entire tweeter assembly.
Post 7 made on Tuesday January 23, 2018 at 22:26
Audiophiliac
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[Link: bwgroupsupport.com]

$1086. Oopsie!
"When I eat, it is the food that is scared." - Ron Swanson
Post 8 made on Wednesday January 24, 2018 at 06:23
thecapnredfish
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Guess not. Entire tweet is it.
OP | Post 9 made on Wednesday January 24, 2018 at 08:26
william david design
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On January 23, 2018 at 22:26, Audiophiliac said...
[Link: bwgroupsupport.com]

$1086. Oopsie!

Thanks for the link anyway. I was looking for this price list yesterday.
Defectus tuus consilium carpere discrimen mihi non constituit.
OP | Post 10 made on Wednesday January 24, 2018 at 08:27
william david design
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On January 23, 2018 at 17:56, iform said...
[Link: ebay.com]

?

Thx for the info.
Defectus tuus consilium carpere discrimen mihi non constituit.
OP | Post 11 made on Wednesday January 24, 2018 at 08:32
william david design
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On January 23, 2018 at 18:27, Ernie Gilman said...
This is a hard, hard situation. You had NOTHING to do with the damage, so you can't take any responsibility for it. Don't let your feelings take you there. The mother and daughter both have to live with the situation. You can be nice to them but don't let it hurt you.

You are right. I guess the solution is to deduct the tweeter replacement cost from the proceeds of the sale.
I don’t understand why someone would shoot themselves in the foot like this. $2k would do a lot of good for them right now.
Defectus tuus consilium carpere discrimen mihi non constituit.
OP | Post 12 made on Wednesday January 24, 2018 at 08:35
william david design
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On January 24, 2018 at 06:23, thecapnredfish said...
Guess not. Entire tweet is it.

Looks like it is...
Defectus tuus consilium carpere discrimen mihi non constituit.
Post 13 made on Wednesday January 24, 2018 at 18:25
Audiophiliac
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I guess the price is not really THAT bad considering that the speakers' MSRP is $15k/pair. $2200 for a pair of diamond tweeters is just under 15% of MSRP. I recently replaced some Klipsch tweeters. I think the cost of the tweeters was roughly the same % of MSRP of the speakers.

Expensive things have expensive parts. Such is life.
"When I eat, it is the food that is scared." - Ron Swanson


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