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Topic:
Power back on autonomic mirage after power outage
This thread has 16 replies. Displaying posts 1 through 15.
Post 1 made on Saturday January 6, 2018 at 16:20
ckwa
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we've got an autonomic mirage mms-2a and each time the power goes off to it (either through a power cut or because its turned off at the wall) the mirage dosnt turn its self back on when power is restored, is there a way to get it to turn back on when power is restored ?
Post 2 made on Saturday January 6, 2018 at 17:42
Ernie Gilman
Yes, That Ernie!
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Sounds like when you phone them about this, they'll go "uh, well, gee...." or "We've never heard of this problem before." It definitely sounds like an oversight. And there's nothing about it in the manual at all. Obviously the power switch does not just interrupt all power to the unit. Something else is going on.

You've gotta give 'em kudos, though, for being one of the first companies to realize that, even though engineers waited for almost twenty years for blue LEDs to be invented, they're not so spiffy that we want them on all the time. A not so bright green, or even red, would be much better. These guys let you turn off the blue LEDs!
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 3 made on Saturday January 6, 2018 at 23:05
Stryker
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On the mms-2 you could go into the bios to set to turn on after power outage
Not sure if the 2a behaves the same
"If they give you ruled paper, write the other way"
Post 4 made on Sunday January 7, 2018 at 02:07
Ernie Gilman
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The manual doesn't mention anything about this. Are you saying this because BIOS just always has such a choice, or do you have particular knowledge?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 5 made on Sunday January 7, 2018 at 08:48
kgossen
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On January 6, 2018 at 17:42, Ernie Gilman said...
Sounds like when you phone them about this, they'll go "uh, well, gee...." or "We've never heard of this problem before." It definitely sounds like an oversight. And there's nothing about it in the manual at all. Obviously the power switch does not just interrupt all power to the unit. Something else is going on.

Why? Why do you assume that that's the response you're going to get from them? I have talked with their tech support on a few things and they've been great every single time. I'd stay stick to what you know but then you'd never have anything to say.
"Quality isn't expensive, it's Priceless!"
Post 6 made on Sunday January 7, 2018 at 08:51
Tony Golden
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I asked them about this a few years ago. At that time, the only option was to send a Wake on LAN packet. I don't know if things have improved since then.
OP | Post 7 made on Sunday January 7, 2018 at 09:14
ckwa
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Any idea why autonomics use a keyboard and screen BIOS rather than a web GUI ? seems an antiquated way of doing it.
Post 8 made on Sunday January 7, 2018 at 11:14
Wozman
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It's because under the hood, it's basically just a computer running Windows Embedded...
But they do have a web gui too.
OP | Post 9 made on Sunday January 7, 2018 at 12:58
ckwa
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@wozman, The web gui from what i can see only allows you to chose a track and set the volume - is there an 'admin tab' ?

It may be slightly different on the unit im using as im using a Savant version that has a slightly differnet version of firmware running on it to allow it to work with Savant, although the hardware is the same.
Post 10 made on Sunday January 7, 2018 at 15:10
Impaqt
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On January 7, 2018 at 12:58, ckwa said...
@wozman, The web gui from what i can see only allows you to chose a track and set the volume - is there an 'admin tab' ?

It may be slightly different on the unit im using as im using a Savant version that has a slightly differnet version of firmware running on it to allow it to work with Savant, although the hardware is the same.

there is a settings or config web gui as well. The config gui allows you to set up your music services, network shares, manage itunes integration, and a bunch of other stuff.

But it does not contain the bios setting refereed above. for thatyou need to boot the player with a keyboard attached and hit Del (Or f2?) to change that setting.
I'm no engineer, but I did stay at a Motel 6 last night!
Post 11 made on Monday January 8, 2018 at 08:48
ctjordan33
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On January 6, 2018 at 23:05, Stryker said...
On the mms-2 you could go into the bios to set to turn on after power outage
Not sure if the 2a behaves the same

This is correct. There should be an option under either Chipset or South Bridge Configuration called Restore AC Power Loss. Change it to Power On and it should boot normally after a power outage.
Post 12 made on Tuesday January 9, 2018 at 17:04
gerard143
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Jesus you’d think that would be the default config. Wtf?
Post 13 made on Tuesday January 9, 2018 at 17:14
Impaqt
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On January 9, 2018 at 17:04, gerard143 said...
Jesus you’d think that would be the default config. Wtf?

its actually a bit dangerous with the MMS systems. If the Power goes out while the unit is booting, I've seen them crash and get hung up to a point where they need to get rebuilt.
I'm no engineer, but I did stay at a Motel 6 last night!
Post 14 made on Tuesday January 9, 2018 at 20:57
Ernie Gilman
Yes, That Ernie!
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I was wondering why that would be a problem but then realized that if you connect power momentarily to one of these units, it starts rebooting, then you wiggle the plug to reseat it, you'd be removing power while it's booting.

Evidently "power on upon reset" is only safe with dumb things that can't be damaged by having processes interrupted by loss of power. This now makes sense.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 15 made on Wednesday January 10, 2018 at 13:08
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On January 8, 2018 at 08:48, ctjordan33 said...
This is correct. There should be an option under either Chipset or South Bridge Configuration called Restore AC Power Loss. Change it to Power On and it should boot normally after a power outage.

Hey Everyone,

The below only affects the MMS-2A and MMS-5A. All has been corrected with our newly released MMS-3E and MMS-5E.

ctjordan33 is correct in the option to Restore AC after a Power Loss that is located in the BIOS settings. Our Tech Support team can help you through this process if you are experiencing this problem on A series units.

There was also a FW bug that was causing some units to not power back on after a FW update or power loss even if the above setting was set. This has been corrected in FW so please make sure the FW on your A series units in the field are up to date.

Let me know if this helps.
SnapAV Technical Trainer
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